IT Asset Technician

Description

The Entry-Level Associate ITAM Depot & Logistics Technician supports the inventory management, maintenance, repair, warehouse storage, delivery, and tracking of IT endpoint devices, including laptops, desktops, thin clients, tablets, cellular phones, and peripherals. This role involves performing basic troubleshooting and repairs on PC endpoint devices, as well as assisting in coordinating warranty and replacement services with vendors and suppliers. The technician also helps with the imaging and configuration of new or used IT endpoint devices in a centralized imaging center, adhering to established processes and standards.

Responsibilities and Essential Functions

• Assist with receiving, inspecting, and recording incoming and outgoing IT endpoint devices and peripherals, adhering to documented standards. Support the receipt, movement, and delivery of equipment stock and pallets.

• Maintain accurate records of IT assets, including desktops, laptops, tablets, mobile devices, thin clients, and peripherals, using ServiceNow hardware asset management software.

• Assist in conducting regular audits of endpoint inventory to identify discrepancies, damages, or missing items, and help reconcile any issues found.

• Participate in meetings related to project hardware movements and storage.

• Help implement asset management workflows and tools to improve inventory tracking and reporting. Report issues and suggest potential solutions to management.

• Follow established IT policies and procedures for inventory management, asset tagging, security, and disposal.

• Perform basic troubleshooting and repairs on IT endpoint devices, such as replacing batteries, keyboards, screens, and hard drives. Assist in coordinating repairs, replacements, or maintenance under warranty or service agreements with vendors and external providers.

• Support unboxing, applying asset tags, installing base images, configuring, and re-boxing new or used laptops and desktops. Assist with unboxing and tagging tablets and phones in the central imaging center. Record asset tag information (e.g., serial numbers) on spreadsheets for import into Active Directory, ServiceNow, and other tracking systems.

• Help connect hardware to networks and KVM devices for imaging, configuration, and setup. Establish initial network connectivity for new devices per procedures and troubleshoot basic issues.

• Assist with software installations, verify that imaged devices meet security requirements, and ensure compliance with IT hardware/software standards.

• Support configuring multiple machines simultaneously in a mass production environment, focusing on attention to detail and adherence to documented procedures.

• Provide timely status updates on device imaging assignments and notify leadership of any deviations from standards.

• Assist with warehouse/depot inventory control and shipments to secondary locations.

• Serve as a member of the delivery team, including driving enterprise vehicles when required.

Time Allocation

• 25% Imaging end point devices

• 25% Warehouse, Equipment Moving

• 25% Asset Management

• 15% Collaboration with peers and leaders

• 10% Administrative and operational activities

Additional Skills & Qualifications

Knowledge, Skills, and Abilities (KSAs) [Optional]

• Understanding of laptops, desktops, tablets, smartphones, and related peripherals.

• Familiarity with basic troubleshooting and repair methods.

• Experience with ServiceNow or similar inventory management systems preferred.

• Competence in using Excel, Word, Outlook, and Teams.

• Flexibility to adapt to changing priorities and work in a fast-paced environment.

• Team player with the ability to build long term relationships

• Ability to communicate effectively with end users, vendors, and suppliers.

• High attention to detail and accuracy required.

• Excellent Customer service and problem-solving skills.

Working Conditions

• Operates all equipment necessary to perform the job including manual pallet jacks.

• Ability to lift and move up to 50 pounds of IT equipment throughout the workday.

Job Type & Location

This is a Contract position based out of Skokie, IL.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Skokie,IL.

This position is anticipated to close on Sep 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.