Field Service Technician II

Field Service Technician II Location: US-CA-Sacramento Company: Canon U.S.A., Inc. About the Role Spotting a solution and fixing a problem requires a tremendous technical skillset, diligence, determination, and a knack for knowledge. We are looking for individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon‑supported products. Your Impact Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Provide direction to less‑experienced technicians. Provide solutions for escalated technical and/or customer service‑related problem areas for any territory requested. About You (Qualifications) HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. Basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class. Ability to travel (valid driver's license and acceptable driving record necessary). Capability to work in a 24/7 environment, performing shift work and on‑call rotations. Must take all necessary steps to obtain security and/or other clearances required by customers to enter premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). Anticipated rate for this role: $21.50 - 30.75 hourly. Eligible for a transportation allowance. Workstyle Full‑Time On Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All applicants must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. #J-18808-Ljbffr Canon U.S.A., Inc.