Field Service Technician

Field Service Technician - North AmericaLocation: Kenosha, Wisconsin (USA) - On-site | Travel: Frequent 50%, including weekends, as required | Territory: North AmericaInspire innovation. Drive impact. Join Deville.Imagine working in a role where your technical expertise directly impacts equipment performance, customer satisfaction, and operational efficiency.At Deville Technologies Inc., we design and manufacture high-performance industrial food cutting equipment used across North America. We are looking for a Field Service Technician who thrives in hands-on environments and is driven to solve problems directly at customer sites.Our culture is built on:Creativity in developing innovative solutionsAccountability and ownershipCommitment to operational excellenceHuman collaboration focused on resultsAbout DevilleFor over 25 years, Deville Technologies Inc. has been designing, manufacturing, and distributing high-performance industrial food cutting equipment known for its reliability, precision, and efficiency. With operations in both Canada and the U.S., we place customer satisfaction and technical innovation at the heart of everything we do.Why Join DevilleAt Deville Technologies, we offer much more than just a job:Competitive salary + advancement opportunitiesOngoing training & tuition reimbursementTangible recognition for your contributionsHuman-centered company culture in an innovation-driven environmentInsurance coverage (health/medical, dental & disability)5 paid sick days + 2 personal days annuallySocial activities organized by our committee (BBQs, happy hours, karaoke...)A growing company with industry recognitionYour Role at DevilleReporting to the Field Service Manager, you are responsible for installing, commissioning, maintaining, and troubleshooting equipment directly at customer sites.You act as the company's technical representative in the field, ensuring equipment reliability, minimizing downtime, and delivering a professional customer experience.Your Key ResponsibilitiesInstallation & CommissioningInstall and commission equipment at customer sitesPerform adjustments and functional validationConfirm full operational readiness before handoverTroubleshooting & RepairsDiagnose mechanical, electrical, pneumatic issuesPerform on-site repairs and adjustmentsIdentify root causes and ensure durable solutionsMaintenancePerform preventive maintenance activitiesIdentify risk of failures and recommend actionsEnsure strict compliance with health and safety standardsCustomer & TrainingExplain interventions and provide recommendationsTrain operators on equipment usage and maintenanceMaintain professional and structured communicationDocumentation & ImprovementComplete service reports accurately and on timeDocument recurring issues and escalate as requiredContribute to continuous equipment improvementYour DNA for the RoleExperienceExperience in field service, maintenance, or installation of industrial equipmentExperience in a manufacturing or food processing environment is an assetComfortable with physical work and compliance with workplace health and safety requirementsEducation & TrainingTechnical diploma in Mechanical Engineering Technology, Electromechanics, or equivalentTechnical training in industrial maintenance is an assetTechnical skillsMechanical & Electrical skills on industrial machinesElectrical panel wiring, troubleshooting, and programmingWelding & polishing skillsAbility to read and interpret drawings, schematics, and technical documentsStructured troubleshooting and problem-solving approachOperational skillsAbility to manage multiple priorities and field urgenciesStrong focus on safety and execution rigorResults-oriented with fast problem resolutionKey attributesAutonomous and accountable on siteStrong customer interaction skillsAdaptable to changing environments and frequent travelMobilityFrequent travel required, including weekends as neededValid driver's license requiredValid passport requiredYour impact at DevilleAt 6 MonthsYou will have completed your technical onboarding and be autonomous on standard installations and service calls.You will have built solid working relationships with customers and internal teams.You will be familiar with DTI equipment, procedures, and services standards.At 12 MonthsYou will be a trusted field reference for installations, troubleshooting, and customer support.You will actively contribute to improving service methods and equipment reliability through structured field feedback.You will be recognized for your autonomy, technical rigor, and professional customer approach.Ready to Make a Difference?Join Deville Technologies Inc. and play a key role in delivering performance where it matters most: in the field! Deville Technologies