Manager, Design & Experience (US)

Work Location and Pay Work Location: Mount Laurel, New Jersey, United States of America Hours: 0 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Enterprise Enabling Functions Job Description The Manager, Design & Experience is responsible for research and benchmarking, new concept development and business-specific solutions and standards. This role also is responsible for the development and documentation of presentations and other related content providing solutions that deliver an impactful interior and exterior design with a strong focus on improving customer and employee experiences that are reflective of the location, community, and current Brand standards. Position Overview Seeking a forward-thinking design professional who can leverage Artificial Intelligence (AI) to enhance design quality, accelerate project delivery and improve experiences while maintaining strong design and technical expertise The Manager, Workplace Design & Experience leads the planning and design, and supports delivery of workplace environments across TD's U.S corporate real estate portfolio (excluding Canada). This role is responsible for shaping the physical Corporate and Client Facing workplace design experiences that support employee engagement, business performance, brand expression, wellness, sustainability, and operational excellence. Working within Enterprise Real Estate, the position provides strategic leadership for high-profile workplace initiatives, executive environments, amenity spaces, and future workplace concepts, while partnering with internal stakeholders, consultants, project teams, and senior executives. Depth & Scope Researches relevant benchmarking and industry trends Brainstorms and conceptualizes a variety of possible experience scenarios and provides definition and application logic Creates and develops business-specific concepts and solutions Connects requirements across lines of business to insure standards alignment and clear direction for partners and consultants Participates in planning, managing, and implementation of special programs providing design experience subject matter expertise (SME) as related to other business unit initiatives having an impact Establishes a close team relationship with all project partners to identify opportunities, challenges, and solutions to address customer requirements and special needs with actionable insight Manages multiple, broad, and large-scale initiatives Collaborates to ensure solutions developed meet company design and technical standards Manages external consultants to ensure timely and accurate production of design solutions that meet business objectives and align with established Company procedures and applicable legal and regulatory guidelines Education & Experience Bachelor’s degree required Graduate Degree or progressive work experience in addition to experience below 5+ Years of related experience Registered or unregistered architect, project manager or designer, licensed professionals preferred Experience with LEED & WELL, LEED AP & WELL AP certification preferred Must have management experience related to consultants Must have excellent organizational and communication skills Multi-day travel may be required, including travel to active construction sites Must possess excellent computer skills including Microsoft Office suite including Microsoft Project Must have experience reading and performing quality control for construction documents Must have demonstrated architectural/interior design experience related to corporate and retail projects Preferred Qualifications Bachelor’s degree in Interior Design, Architecture or related discipline Financial services or large corporate workplace experience is an asset Customer Accountabilities Understands and supports the Bank’s Customer Service Strategy Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity Leads, coaches, and models quality service delivery at every interaction Supports the ongoing improvement of the partner/Customer experience Shareholder Accountabilities Financial Accountability Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with “Best Run” concepts and overall enterprise strategy and objectives Participates in establishing and executing plans and goals for the Business to drive toward results. Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight Provides financial reports and analysis including budget variances to management on a regular basis Business Operation Accountability Communicates business strategies, programs and practices – establishes and operates change strategy throughout the organization Delivers business services, functions and capabilities that optimize the use of process, technology and our people, and takes advantage of TD’s scale and operating model Ensures TD is a best run, integrated, customer-focused, growth organization Understands business unit/function’s own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD’s Risk Appetite Ensure that the business / function operates within TD’s Risk Appetite by tracking key metrics against its policies, procedures and limits Successfully completes all required job specific, compliance-related training and ensure team members complete all required training Understand, utilize and follow compliance/risk and control programs. Consult with all risk functions in the development and documentation of policies, procedures and controls, for all department processes Ensures ongoing compliance with internal / external audit and regulatory requirements Provide prompt and comprehensive response to all external audit, regulator and compliance requests and findings Maintain appropriate records of action plans Employee/Team Accountabilities Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team Builds capability – supports / executes plans to acquire, develops and retains the diverse teams with the skills and experience necessary to realize on current and future business strategies Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture Creates an extraordinary place to work — advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience Leads, coaches and develops a highly effective team by ensuring on-going training and performance and development management Physical Requirements Never: 0% Occasional: 1-33% Frequent: 34-66% Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security Vibrant Planet Connected Communities Better Health It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more Learn more: Canada | US | Europe & Asia Pacific #J-18808-Ljbffr TD Bank Group