Coffee Cafe - Supervisor

Coffee Cafe Supervisor (Lead Barista/Working Supervisor)

The Coffee Caf Supervisor is responsible for the daily execution and leadership of the coffee caf operation within a high-volume hotel restaurant environment. This role serves as the in-house subject matter expert on espresso and coffee beverage preparation, ensuring consistent product quality, efficient service, and an elevated guest experience.

The Coffee Caf Supervisor provides technical training and guidance to caf staff, supports caf and beverage operations, and assists with guest flow and large party coordination for Fuego reservations. This position is a working supervisor role focused on hands-on leadership and operational excellence in the caf.

This role operates in accordance with all applicable union agreements.

Key Responsibilities

Coffee Program Execution

• Oversee daily coffee caf operations with a focus on espresso quality, beverage consistency, and service efficiency
• Serve as the technical expert in espresso preparation, including dialing in grinders, extraction standards, and beverage execution
• Maintain and uphold recipe standards for all coffee and specialty beverages
• Ensure proper maintenance, cleanliness, and operation of all coffee equipment

Training & Team Support

• Provide hands-on training and ongoing coaching to baristas on coffee preparation and service standards
• Support onboarding and development of new caf team members
• Reinforce speed, quality, and consistency standards during service
• Lead by example in a fast-paced, high-volume service environment

Guest Experience & Service

• Deliver friendly, attentive, and efficient guest service in the coffee caf
• Resolve guest service issues with professionalism and urgency
• Create a welcoming and high-quality caf experience consistent with hotel standards

Operations Support

• Support caf sales performance, cost control, and waste reduction efforts
• Assist with inventory monitoring and ordering of coffee-related products
• Coordinate with management on caf staffing needs and service flow
• Support reservations and coordination for larger parties in Fuego as needed

Required Skills and Qualifications

Experience: Minimum 2 years of experience as a Lead barista in a supervisory role with a strong understanding of coffee preparation and beverage recipes. Leadership Skills: Ability to lead and motivate a team, manage conflicts, and create a positive work environment.

Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and staff.

Attention to Detail: Strong attention to detail to ensure product quality and adhere to standards.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

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Employment History - Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations - Same as above

Education Information - Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained - Same as above

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