Senior Principal, AI Software Engineer

Role Description

Be the one building AI-powered experiences where they matter most. The Principal Architect and AI Engineer – Agentic & Industry Solutions is a highly technical, hands-on leader responsible for designing, building, and scaling transformative AI-powered solutions on Genesys Cloud. Working within the Innovation Solutions organization, this role drives the development of reusable Agentic AI capabilities, industry-specific solution accelerators, and intelligent workflow automation that enable organizations to fundamentally transform customer and employee experiences. The Principal Architect and AI Engineer provides technical leadership and expertise across architecture, development, and solution delivery, collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline; Master's degree preferred
• 10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development
• 5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
• Strong hands-on development experience building scalable enterprise applications
• Proven ability to move solutions from concept and prototype through production deployment
• Demonstrated technical leadership skills and ability to mentor engineers and architects
• Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
• Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
• Experience creating reusable solution accelerators, frameworks, and industry-specific assets
• Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector is a plus
• Contributions to technical communities, open-source projects, patents, or innovation initiatives is a plus
• Willingness to travel as necessary; a valid passport is required
• Technical proficiency in the following is not necessary, but a plus:
• Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
• Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation
• AI Frameworks such as LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, OpenAI APIs, Anthropic APIs, AWS Bedrock
• Python, JavaScript/TypeScript, REST APIs, Event-Driven Architectures, Microservices, Cloud platforms (AWS, Azure, Google Cloud)
• Expertise with RAG architectures, vector databases, knowledge orchestration, and enterprise search solutions
• Experience integrating AI solutions with CRM, ERP, Service Management, and enterprise workflow platforms

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments