Technical Services Engineer/Technologist

NCS Multistage

Job Title - Tech Service Eng./Tech.

Department - Technical Services

Reports to - Global Tech Services Manager

Job Summary

The Tech Service Eng./Tech. is primarily responsible to create an atmosphere to educate, train, develop and motivate through supervision and mentorship. They will lead by example always following company policies and procedures along with projecting integrity. They will maximize sales and profits by providing unmatched service to our clients.

Key areas of responsibility

Support NCS technology by providing pre-job planning, real time operational support, and post-job reviews
Track new products & technologies through field testing & performance data studies
Prepare job modeling reports for internal and external customers utilizing third party software and in-house applications
Liaison with Engineering and Product Line with product field design and required modifications
Provide technical support to the Sales and Business Development teams
Communicate with Operations to enhance customer support
Take lead on assigned NCR investigations and ensure the proper processes and resolution are completed and documented to prevent recurrence
Take lead on assigned projects with objectives including product performance improvements, NCS processes improvements, and product cost reduction opportunities
Interface with internal and external customers if job problems occur
Run/start jobs if field personnel are not available
Prepare Technical Sheets for Sales and Operations utilizing NCS developed applications
Promote safe work practices and higher standards of performance
Support and uphold HS&E policies and procedures of NCS and the customer
Align individual goals with NCS's corporate goals, while adhering to and promoting the NCS Promise
Participate in Personal Development for Success (PDS)
Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

BS Degree in Engineering from an accredited College or University; required
Industry related experience including coiled tubing, fracturing, drilling, downhole tool operations; asset
Offshore operational experience and knowledge; asset
Highly analytical and gravitated to further analytical development
Proficient with Microsoft Office Suites
Work with other teams, and exhibit effective communication
Self-motivated with excellent organizational and time management skills
Excellent judgement, high level of efficiency & work ethic
Ability to handle multiple priorities simultaneously, manage priorities
Ability to handle stressful situations
Ability to perform job responsibilities in all weather conditions
Perform physical labour when necessary, in addition to standing or travelling for long periods of time
Ability to move or lift 25lbs - 50lbs

Additional Information

FLSA Status: Exempt
Employment Classification: Full-time, Regular
Work Schedule: Monday - Friday, on call 24/7 for technical reference, holiday and weekend work is required at times
Special Equipment: Laptop
Travel: Domestic and international travel to various field and office locations required
Participate in online meetings that are scheduled catering to international time zones will be required at times
Eligibility: Field Compensation Rates
Criminal background check required for all positions
Safety sensitive positions will require additional pre-employment testing

Core Competencies

Teamwork/Collaboration - Able to work cooperatively with other individuals
Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
Decision Making - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
Ethics & Integrity - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
Problem Solving - Ability to approach a problem by using a logical, systematic, sequential approach
Continuous Improvement - Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
Accountability - Obligation or willingness to be answerable for an outcome

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Vacancy posted 5 days ago

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