Customer Service Coordinator II

Coordinator-Customer Service

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities include verifying insurance, communicating regularly with carriers and other regulatory agencies for reimbursement purposes; performing daily and monthly close out procedures for internal controls and cash balancing; maintaining working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information; promoting customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication; possessing comprehensive knowledge of corporate policies and procedures as they relate to clinic operations; answering telephones, taking, and directing messages on a timely basis according to the direction and location appropriate to maintain continuous workflow; seeking help from appropriate sources when needed; complying with all organizational policies regarding ethical business practices; as necessary, calling patients to obtain payment due or make financial arrangements for scheduled exams; scheduling appointments, gathering demographic and insurance information and entering into the practice management system; maintaining an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality; coordinating resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate; and completing assigned goals.

Minimum required experience includes one (1) year of experience in a physician practice or clinic. Preferred/desired education includes collegiate or medical trade completion. Associates Degree. Minimum required training includes current knowledge of medical terminology. Preferred/desired special skills include excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.