Front Office Supervisor
$23 - $25 per hourSpire Hospitality
Front Office Supervisor
Along Highway 1, our boutique hotel is 15 minutes from beaches, hiking trails, and downtown Santa Barbara. Reach the airport, Amtrak station, and University of California-Santa Barbara in less than 10 minutes. We're a short drive from Sandpiper Golf Club, Lake Los Carneros, and Goleta Monarch Butterfly Grove.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Benefits: We offer a comprehensive full-time benefits package consisting of: medical, dental, vision, pet discount program, identity theft protection, Earned Wage Access to get paid before payday, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
Compensation: $23 - $25 per hour depending on experience
Essential Job Functions: Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy. Respond promptly and effectively to guest questions and requests. Fosters strong working relationships within Guest Services and with other departments by communicating effectively. Optimize the guest check-in and check-out process to ensure seamless and accurate experiences. Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training. Excel at multitasking in a dynamic environment. Resolve guest concerns with attentive service recovery.
Physical Demands: Ability to lift, carry, push or pull 10 lbs. Stand, walk and work at times in confined spaces throughout the shift in full sight of guests.
Qualifications: Education: High School Diploma. Any relevant certifications or accreditations Experience: 2-years' combined experience in guest services and supervisory experience in hotels or related professional areas preferred. Basic mathematical skills to operate and prepare calculations for financial reporting. Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment. Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel. Previous experience with hotel PMS systems a plus. OnQ
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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