Housekeeping Supervisor - Casa Faena

The Faena Culture

The Faena Movement is one of culture, art and community. The Faena Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world's finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the Faena Culture.

Job Overview

Coordinate all office activity for the Manager and overall department. Provide feedback to management and employees on the daily flow of the office. Does training of staff, inspections of rooms, public areas of the hotel according to Faena Standards. The Housekeeping Supervisor also manages COPs for department according to Faena Hotel standards and support the department on daily operations.

Duties And Responsibilities

• Take appropriate action to correct deficient conditions, behavior, and work practices.
• Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Demonstrated superior phone etiquette; prior experience with multi-line phone systems, 2-way radio systems, etc.
• Demonstrated professional demeanor; ability to remain calm under pressure & handle every request with a smile.
• Evaluate shift assignments and prioritize workload; manage housekeeper's boards & assignments ensuring compliance with the CBA.
• Assist the Housekeeping Manager in opening the guest room distribution including managing variances between Room Attendants scheduled versus needed.
• Follow Housekeeping Manager's direction and call in employees, if necessary.
• Coordinate and distribute guest requests and ensure they are addressed.
• Manage early arrivals/VIPs' special requests by continuously providing update for Housekeeping Managers on priority of rooms needed.
• Monitor occupancy status of guest rooms on a constant basis.
• Coordinate Lost & Found with the Security Department.
• Maintain accurate record of all receivables into the department.
• Take appropriate action to correct deficient conditions, behavior, and work practices.
• Produce schedules for employees in accordance with staffing guides/productivity requirements.
• Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Monitor consumption and order replacement of guest and cleaning supplies.
• Manage administrative functions in accordance with established standards.