Quality Manager - Registered Nurse

Quality Manager - Registered Nurse

Nursing leaders are encouraged to consider a full-time Quality Manager position with Liberty Healthcare.

This is a key management role with new statewide initiative to improve the efficiency and effectiveness of a largescale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities.

Program elements will include:

• Partnering with state agency teams
• Creating an ideal experience for individuals who report complaints and grievances
• Reviewing, triaging, processing reported incidents on a timely basis
• Ensuring a high degree of consistency and quality of reviews
• Data analysis and reporting
• Providing technical assistance to HCBS providers
• Preparing for future initiatives

Responsibilities:

• Hiring, training and supervising a team of 10 human services professionals
• Quality oversight of incident management, grievance review and complaint resolution activities
• Ensuring the efficient and effective processing of a high volume of cases
• Providing clinical leadership
• Consulting on complex cases
• Data analysis and reporting
• Supporting the program's Director with various leadership activities
• Leading with a focus on the best interests of the people we serve

Schedule:

You will work primarily Monday through Friday during daytime hours. This is a remote position which will allow you to work from your home and will occasionally require you to travel throughout Maine.

Salary and benefits:

• $90,000 per year
• Health, dental, and vision insurance
• 30 days of paid time off annually for holidays, vacation, sick, and personal leave
• FSA, 401(k), and other perks

Full details on Liberty's benefits plan available at

Qualifications:

• Licensure in Maine as a Registered Nurse
• Residency in the State of Maine
• 5 or more years of nursing leadership experience
• You should be well versed in these areas:
• Quality management / quality improvement
• Performance improvement
• Critical incident management
• Inter-rater reliability
• Medicaid Home and Community Based Services
• Person-centered care of older adults and people who are living with disabilities

About Liberty Healthcare:

Liberty Healthcare is certified by the Joint Commission and recognized by the Centers for Medicare and Medicaid Services as a Quality Improvement Organization-like entity. Liberty Healthcare is an equal opportunity employer committed to diversity, equity, and inclusion. Our organization is composed of, and proudly serves, people of diverse backgrounds and abilities.