Control Manager - Vice President

Job Description

Step into a role at JPMorganChase as a first line of defense strategic partner who enables the business to proactively manage operational risk by understanding business processes, designing effective controls, and driving innovation. Join a team that values collaboration and continuous improvement.  

As a VP Control Manager within the Asset & Wealth Management (AWM) organization, you are empowered to add impact from day one. You’ll partner with WM Investment Product Operations to develop a rigorous approach to managing operational risk including performing risk analysis, designing sustainable controls, identifying and escalating issues, and building creative solutions. The dynamic nature of the organization provides opportunities for continued growth.  

Job responsibilities: 

• Proactively engage with stakeholders to identify and assess risks 
• Identify control gaps and drive actions to remediate
• Design sustainable controls to mitigate operational risks 
• Develop data-driven governance and monitoring strategies 
• Use analytics and AI/LLM capabilities to anticipate trends and deliver solutions that elevate the risk and control environment  
• Lead and support a dynamic team, cultivating a culture of innovation and operational excellence
• Leave space for business-specific call outs (example) Lead anti-fraud and cybersecurity initiatives to ensure operations are fortified and agile against emerging threats 

 

Required qualifications, capabilities, and skills:

• 7+ years with experience in controls, audit, quality assurance, or operational risk management.* 
• Bachelor’s degree or equivalent experience required.*
• Change Management: Designs and implements change management strategies for complex initiatives, drives adoption while minimizing disruption and trains others on best practices.
• Stakeholder Management: Builds trusted partnerships across business, operations, technology, audit and compliance through shared accountability. Aligns competing priorities by managing conflict constructively, influencing/negotiating scope, timelines and risk decisions. 
• Communication Skills (written and verbal): Communicates clear and concise messaging tailored to the specific audience. Distills complex topics and addresses challenge confidently with facts.
• Critical & Strategic Thinking: Brings clarity and structure to ambiguous and complex problems, synthesizes data to uncover root causes and risks, rigorously evaluates options and trade-offs while challenging assumptions.
• Teamwork: Leads cross-functional teams in complex initiatives, integrates diverse perspectives and fosters inclusive collaboration across Legal, Compliance, Audit, and Risk and a broad range of programs. Advises others on team dynamics. 

 

Preferred qualifications, capabilities, and skills:

• Regulatory Requirements: Demonstrates understanding of, and can apply, current industry/market practices and regulations applicable to the business. 
• Business Acumen: Understands the business model, products, services, client journey, operating model, relevant regulations and where value and risk are created across the end-to-end process. 
• Process Optimization / Reengineering: Challenges legacy ways of working to deliver practical changes and propose workflows to reduce manual touchpoints, errors, and control gaps. 
• Technology and AI Literacy: Leverages emerging technology and AI tools to analyze risk, support control objectives and propose solutions (with appropriate controls); stays current on risks that can arise from ever-evolving technology. Partners effectively with AI/tech teams.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.