Desktop Technician
Pyramid Consulting, Inc.
Desktop Technician
Immediate need for a talented Desktop Technician. This is a 06+months contract opportunity with long-term potential and is located in Owing Mills, MD (Onsite).
Key Responsibilities:
- Image, configure, reimage, and prepare laptops, virtual machines, and desktops according to firm standards
- Perform detailed QA checks to validate Microsoft 365 applications, drivers, network connectivity, BitLocker, Zscaler, OneDrive, security agents, and overall device readiness
- Prepare and deploy devices for new hires, hardware refreshes, emergency replacements, and large-scale rollout initiatives
- Manage assigned device-configuration tasks and maintain accurate asset, status, ownership, and work-note records
- Coordinate device handoffs and issue resolution with Asset Management, Desktop Support, workstation engineering, remote build technicians, and onsite support teams
- Install standard and specialized software, confirm associate requirements, and support VDI, Windows 365, Windows upgrades, and other deployment initiatives
Key Requirements and Technology Experience:
- Local to Owings Mills, MD and able to go fully onsite
- Financial or Banking experience is highly preferred
- X+ years of experience in desktop support or related field
- Technical proficiency in Windows 11 installation, imaging, configuration, validation, and troubleshooting
- Experience with enterprise deployment and endpoint-management tools such as Intune, Autopilot, SCCM, and Company Portal
- Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, device drivers, wired and wireless connectivity, and endpoint security agents
- Ability to troubleshoot failed builds, software installations, certificates, remote access, virtual endpoints, and hardware-related configuration issues.
- Client experience
- Familiarity with Intune, Autopilot, SCCM, or similar
- Excel experience and large-scale rollout participation
- Ability to lift up to 50 pounds
Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions.
Vacancy posted 4 days ago
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