Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

ROLE DESCRIPTION: 
As a Customer Relations Representative with State Farm, Larry Ice II agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES: 

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. 

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my agency
• Paid time off (vacation and personal/sick days)
• Simple IRA
• Valuable career-building experience

Requirements:

• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Proactive in problem solving
• Dedicated to customer service
• Pride in getting work done accurately and timely
• Ability to make presentations to potential customers
• Ability to effectively relate to a customer
• Bilingual - Spanish preferred
• Applicable state insurance licenses will be required.