Principal Signature Success, Solution Engineer

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

he Signature Success Plans Sales team is seeking a dynamic and results-driven Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will serve as a Signature Success Solution Engineer (SE), supporting the Salesforce License and Signature Success plans sales teams in executing our Go-To-Market (GTM) strategy. This is an exciting opportunity to contribute to the success of one of Salesforce's fastest-growing offerings, Signature Success Plans, which deliver Salesforce's most proactive and personalized customer success experience.

As the Signature Success plan SE, your primary focus will be to collaborate with our Sales teams to drive Signature Success revenue growth, provide subject matter expertise, and increase attach rates. Working closely with the field sales team in a customer facing role, you will play an integral role in developing compelling use cases that demonstrate how Signature Success meets customers' business requirements.

You will be a key member of the pursuit team, responsible for ensuring the inclusion of Signature Success in select sales opportunities and renewals. This sales role holds you accountable for achieving Signature Success targets, revenue growth, and other key objectives.

Principal Responsibilities:

• Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals
• Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.
• Evangelize Signature Success plans both internally and externally
• Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management
• Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments
• Provide product feedback to Offer Management based upon active field sales engagement

Required Experience:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 3+ years experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support
• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

Required Skills:

• Essential Salesforce product knowledge inclusive of Salesforce CRM, MuleSoft, Data Cloud, Tableau or Agentforce
• Proven background in technical sales, presales/solution consulting, professional services, or technical support
• Ability to prioritize, multi-task, and perform effectively under pressure
• Great attention to detail, with strong analytical and problem-solving skills
• Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
• Deep understanding of customer success principles, solutioning approaches, and considerations
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
• Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering
• Knowledge of Salesforce product and platform features, capabilities, and use cases
• Ability to travel up to 25%

Attributes:

• High energy, outgoing, positive attitude, and ability to motivate others
• Results-driven, tenacious, and driven to succeed in a fast-paced environment.
• Ability to learn quickly and adapt to change

Nice to haves:

• Salesforce ORG62 quote and sales forecasting knowledge
• Industries specialized knowledge inclusive of Financials, Manufacturing, Healthcare, Retail or Public Sector
• Salesforce Architect Certification for applicable cloud

Required Qualifications

• B.S Computer Science, Software Engineering, MIS

• Knowledge of related applications, relational databases, and ERP technologies

• Strong oral, written, presentation, collaboration, and interpersonal communication skills

• Ability to work as part of a team to solve technical problems in varied political environments

• Minimum of 4 years of professional experience.

Preferred Qualifications

• Salesforce certifications

• Previous experience as a Solution Engineer/Sales Engineer

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $157,640 - $210,910 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $173,460 - $231,980 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.