IT & Operations Coordinator

Description:

Join a Team That Runs on Data, Process, and Execution

At ENCON Heating & A/C, we dont just install and service HVAC systemswe build systems and processes that drive a high-performing operation.

If you enjoy solving problems, working with data, and making a real impact on how a business operatesfrom the office to the fieldthis role is for you.

What Youll Do

• 50% AI Tools and Automation
• 30% System Administration
• 20% Reporting and Documentation

Build AI-Powered Micro Tools

Design and build internal tools using AI APIs that automate repetitive tasks for dispatchers, techs, and office staff

Translate operational pain points into working prototypes not decks, actual tools

Identify automation opportunities by spending time with each team

Document tools so non-technical staff can use and maintain them

Own Systems & Administration

System Reconciliation identify mismatches and maintain data accuracy

Manage ServiceTitan users: onboarding, roles, permissions, and settings

Administer company cell phones setup, assignments, and troubleshooting

Monitor and triage MSP helpdesk tickets track open issues, follow up on resolution timelines, and escalate when needed

Support testing and rollout of system updates and integrations

Reporting & Operations Support

Build and maintain Excel and Power BI reports for leadership

Validate and clean data across systems; document SOPs as they evolve

Work directly with dispatchers, techs, and managers on real-world workflow problems

Must-Haves

Hands-on experience with Python, SQL, or similar enough to build and maintain simple tools

Active AI tool user (ChatGPT, Claude, Copilot, etc.) not just awareness, actual workflow integration

Sharp attention to detail you catch the mismatch before it causes a problem

Clear communicator across technical and non-technical audiences

Self-directed you can be handed a problem with no playbook and figure it out

Proficient in Excel; willing to learn Power BI

Strong Advantages

ServiceTitan or similar field service platform experience

Salesforce or CRM familiarity

Built internal tools, automations, or micro apps side projects count

REST APIs, Power Automate, or Zapier exposure

Mobile device or IT asset administration experience

Eligibility Requirements

• Employment/education will be verified.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Encon is a drug free workplace and requires post-offer pre-employment drug testing.

Compensation: $28-$30/hr. + quarterly discretionary bonuses + full benefits/PTO

Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CT LIC # HTG-0386317-S1

Putnam NY LIC# 31097

Westchester NY LIC # WC-33774-H21

MEC # 1093

AA/EOE

#EN

Compensation details: 28-30 Hourly Wage

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