Assistant Manager

Company Description Catalano Companies | RT 65 Management, LLC is a Dunkin’ franchisee operating more than 60 locations across Central Massachusetts and Middle Tennessee, including several Dunkin’ Baskin Robbins combination stores. Founded in the mid-1980s by Owner and Managing Partner Steve Catalano, the company has grown steadily, expanding into Middle Tennessee in partnership with Managing Partner & Chief Legal Counsel Matt Campobasso. Over the past decade, the team has opened 17 new Dunkin’ restaurants in Tennessee and continues to invest in Next Generation remodels and new store development. The company is focused on delivering a modern, welcoming guest experience at every location while supporting its employees and building lasting community partnerships. Catalano Companies is dedicated to keeping guests running on Dunkin’ through quality service and a strong team culture. Role Description The Assistant Manager is a full-time, on-site role based in Townsend, MA, supporting the daily operations of a Dunkin’ restaurant. This role assists in supervising team members, managing shift schedules, and ensuring consistent, high-quality guest service. The Assistant Manager helps oversee cash handling, inventory control, store cleanliness, and adherence to food safety and brand standards. They participate in training, coaching, and performance feedback for team members to promote a positive, inclusive, and productive work environment. The Assistant Manager also supports meeting sales goals, implementing promotions, and resolving guest concerns in a professional and timely manner. Qualifications Experience in retail, restaurant, or hospitality operations, with skills in shift management, basic scheduling, and cash handling. Strong customer service and communication skills, with the ability to interact professionally with guests, team members, and supervisors. Leadership abilities, including coaching, motivating team members, and contributing to a respectful, collaborative workplace. Basic problem-solving and decision-making skills, with attention to detail in following food safety, cleanliness, and brand standards. Reliability and flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays as needed. Comfort with using point-of-sale systems and learning new operational tools or procedures. High school diploma or equivalent preferred; prior supervisory experience in a quick-service or similar environment is a plus. Ability to stand for extended periods and perform tasks that may require bending, lifting, and working in a fast-paced environment. #J-18808-Ljbffr