NOC Engineer(Detroit)

Who We Are As experts in print, mail, and digital communications for over 25 years, our best-in-class communications management solutions have enabled our 1,500+ customers to reach their organizational goals time and time again. While that sets us apart for our customers, what sets us apart for our employees is our strong team culture, industry impact, and ability to take one’s career to the next level. Doxims next NOC Engineer (Detroit) The NOC Engineer is responsible for monitoring, maintaining, and supporting the organization’s network, compute infrastructure, and critical systems. The role ensures high availability, optimal performance, and rapid resolution of incidents to minimize business disruption. Responsibilities Provide second-level operational support for network, system, and application incidents within the NOC environment. Actively analyze alerts and incidents to diagnose root causes and perform remediation within defined authority and procedures. Escalate complex issues to engineering or vendor teams with clear documentation, impact analysis, and troubleshooting details. Support network devices, servers, virtualization platforms, cloud services, and critical business applications. Monitor SLA adherence, incident trends, and recurring issues; recommend operational improvements. Participate in incident bridges during major outages and contribute to restoration efforts and post-incident reviews. Execute and validate planned changes, patches, and maintenance activities during approved change windows. Update and improve runbooks, escalation paths, and operational documentation. Assist with mentoring NOC Administrators and reviewing incident handling quality. Collaborate with infrastructure, network, and security teams to improve system stability and monitoring coverage. Skills Strong troubleshooting and issue isolation Understanding of networking, systems, and cloud fundamentals Incident management and escalation judgment Effective collaboration and communication Education & Certifications Bachelor’s degree in information technology or related field More advanced certifications or relevant experience System Knowledge Network monitoring and performance tools Servers, virtualization, and cloud platforms ITSM and incident management systems Log analysis and alerting tools Physical Demands Prolonged sitting and computer usage Frequent keyboard and mouse use Occasional extended hours for deployments or incident resolution Additional Details Recommended Years of Experience: 3+ years Travel: 0-10% FLSA Status: Exempt Why Doxim? Work Environment That Suits You Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe. Benefits That Fit As of Day, 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between. Growth That Excites We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey. Time Off That Recharges Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best. Refer & Reap the Rewards Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people! Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted. Website – Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a @doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency. #J-18808-Ljbffr Doxim