Client Services Associate

Client Services Associate

Location: Orlando, FL
Employment Type: Full-Time

About the Role

We’re hiring a Client Services Associate to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time.

As a Client Services Associate, you’ll act as a key point of contact for assigned clients—handling day-to-day account needs, supporting service requests, and collaborating with internal teams to deliver reliable, high-quality service. This is a great opportunity for someone looking to grow a career in client services, account management, or customer success.

What You’ll Do

• Serve as the primary point of contact for a portfolio of clients or customers

• Build and maintain strong relationships through regular communication and follow-up

• Support client needs including updates, service requests, and account changes

• Conduct outbound check-ins to gather feedback and ensure satisfaction

• Track account activity, service issues, and opportunities in the CRM

• Assist with onboarding new clients to ensure a smooth transition

• Coordinate with sales, operations, and support teams to resolve issues efficiently

• Share product updates, promotions, and service information with clients

• Prepare basic reports, notes, and account summaries as needed

• Maintain a high level of professionalism, responsiveness, and organization

What We’re Looking For

• Strong communication skills and comfort working directly with clients

• Organized, dependable, and able to manage multiple accounts at once

• Customer-first mindset with strong problem-solving skills

• Comfortable learning new systems and tools

• Proactive, positive attitude and strong follow-through

• Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required

What We Offer

• Competitive compensation

• Paid training and ongoing support

• Clear growth path into Account Coordinator, Account Manager, or Customer Success roles

• Supportive, collaborative team environment

• Opportunities to build valuable client-facing and professional skills

Why Join Us

We believe strong client relationships drive long-term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.