Emergency Recovery Coordinator

Position: Emergency Recovery Coordinator (ERC) Reports To: General Manager or Owner What does an ERC with Paul Davis do? Serve your community when it needs it the most Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events Cooperate with public emergency response agencies and private entities Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer Participate in restoration related community awareness events and programs Proactively searches for, acts upon potential opportunities ERC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC’s are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Team Compensation and Benefits Ongoing Leadership Development Program and industry events One on One mentorship Three months of structured training to learn the Paul Davis Way Access to Paul Davis University and regular training opportunities Laptop provided by the company Gas reimbursement PTO and sick days with a flexible schedule Health Insurance Commission ONLY. No limit to earning potential. Team Qualifications (Requirements) Ability to clearly deliver truth and give certainty when property owners need it most Proficient with a variety of current technology Career emphasis on learning and continuing education Sound planning and organizational skillsExcellent communication and presentation skills Valid Driver’s license and satisfactory driving record required Relevant experience Prior fire or police services experience with relationships in agencies highly recommended. Job requires you to work in the New Jersey area to build contacts with local organizations in NJ and NY. Role on the Team (Job Functions) Be familiar with assigned territory Responsible for educating the customer on products or services and effectively articulate the use and need Monitors interprets and responds to lead sources Establish and maintain positive relationships in the local community Volunteer non-operational time to related community events On-call 24/7 to include weekends and holidays as scheduled Marketing Achieve and remain current in required certifications Provide emergency recovery kits and services to the impacted property owner Support franchisee and franchisor organizational mission, vision, and value statement Skills Desired of Team Member Self-motivated to get results Loves working people in need of assistance Is organized, but flexible. Must be able to prioritize and manage time Excellent communication skills Thrives under high-stress situations Enjoys working hard in a fast-paced, dynamic environment Servants heart to take care of others Working Conditions and Physical Requirements The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds. We support and hire Veterans and we are an Equal Opportunity Employer! Flexible work from home options available. #J-18808-Ljbffr ServiceMaster Clean of Fraser Valley