Dental Front Office Associate

Clerical Support SpecialistOur Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.Major Function: To provide clerical support to CCHN's providers and management personnel in a professional, efficient and cost-effective manner, with the ultimate goal to better serve our patients. Reports to Front Office Supervisor.Essential Responsibilities:Provides safe environment of careReduces risk of nosocomial infections in patients, employees and visitors.Interacts with patients, visitors, staff and outside agencies in professional mannerContributes to Improving Organizational Performance ActivitiesPromotes positive working relationships among supervisor, staff, and other departmentsInteracts with all other departments to achieve health center missionMaintains strict confidentiality at all times as per Confidentiality StatementIdentifies problems and develops recommendation for resolutionDemonstrates ability to organize and prioritize tasksAssumes personal responsibility for ongoing professional growth and developmentParticipates in department planning activities, as requestedParticipates in health center committees, as assignedAdheres to CCHN personnel policiesMaintains clear and orderly work area.Specific Job Duties:Makes patient appointments: Courteously and professionally inquire information, accurately inputs and/or records information, and ensures all information CCHN requires for appointment is relayed, i.e., bring in prescriptions, insurance info Prepares patient record.Takes transportation requests: Insures only qualified persons receive transport, relay transportation options, receives visitors and patients and answers courteously and professionally dental inquiries from individuals or organizations.Registers patients: Recognizes each registration screen, verifies new addresses and phone number, Inputs accurate patient class and type, verifies insurance in advance, when possible, makes patients aware of any and all copays in advance of appointment and treatment.Receives payments from all sources and makes change; completes patient receipts; prepares daily deposits: Accurately and error free.Completes encounter forms, ability to: insure visit type coincides with diagnosis, accurately compute charges according to patient class and schedule follow-up appointments as indicated in EDR.Processes release of medical/dental records form: Only as needed, understands medical records release policy and charges correct copays when releasing dental recordsOpens and closes waiting room and office: Keep TV on appropriate channel, completes assigned tasks per procedure manual, records/relays messages to appropriate personnel, turns computers, deactivates alarm system, ensures site is aesthetically ready for patients, magazines, brochures tidy etc. Ensures site is operationally ready for patients and checks other office operations, i.e., copiers on, coffee pot plugged in etc.Operates and maintains office business machines: Efficiently and correctly operates photocopier, efficiently and correctly operates fax machine, efficiently and correctly utilizes pagers, efficiently and correctly operates computer, and immediately reports service needed to appropriate persons.Maintains bulletin board: Ensures information is current, and ensures bulletin board is attractive, neat, clean.Answers all incoming calls. Ability to: Assess emergencies from routine dental visit calls (refer to Dental Emergency Policy), take complete and accurate messages for patients and providers (date, time, importance, follow up) and direct calls appropriately.Other Job Duties:Navigates and understands EDR, EHR and PhreeshiaCollect any and all dental copaysRun the self-pay report dailyRun the kept appointment report dailyPrepare daily depositsCoordinate and manage patient flow with the Team LeaderManage provider's schedules to ensure that daily productivity goals are metProvide translation as needed if applicableProperly schedule services for impaired patients i.e., hearing impaired for deaf patientsProper disposal of documents (place in docuvault)Strictly adhere to HIPPASend documents and papers that need to be scanned to scanning departmentComplete batches from previous daySorts incoming and outgoing mail and route to correct peopleMonitor waiting area for unattended patientsAnswer telephone promptly (within 3 rings)Maintain visitor log to ensure that all individuals sign in and outCompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:Comprehensive medical, dental, and vision insurancePaid time off (vacation, sick leave, and holidays)401(k) retirement plan with employer matchingIncentive programLife and disability insuranceContinuing education and professional development opportunitiesFlexible Spending Accounts (FSA)Tuition reimbursementReimbursement for licensure and certificationsReimbursement for CPRDiscounted servicesEmployee recognition programsHealth Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)Pension planCancer insurance policiesEmployee-paid life insurance — 2x annual salary, up to $150K (CCHN-paid benefit)AAA membership (discounted rates)BJ's Wholesale Club membership (discounted rates)Direct depositChildcare reimbursement programIntersite travel reimbursementRequirementsQualifications:High School graduate with emphasis in businessDental/Medical Clerical ExperienceCPR certifiedExcellent communication skillsAbility to navigate electronic dental and medical record systemsSitting for long periods of time. CompleteCare Health Network