Product Engineer 4

The group you’ll be a part ofIn the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. The impact you’ll makeAt Lam, as a Product Engineer in the Platform Global Product Support team, you're the backbone of technical support for field engineers, technicians, and product support personnel. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.What you’ll doGlobal Product Support engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, robotics, computer systems, complex software, or networked and/or wireless systems.Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software, including failure analysis.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering and collaborates on solutions.Involved in customer installation and training.Provides support to customer/users where the product is highly technical or sophisticated in nature.Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.Work in a cleanroom lab and/or customer semiconductor fab environmentWho we’re looking forBachelors' degree with a minimum of 8 years expeirence or a Master’s degree in Material Science, Electrical Engineering, Mechanical Engineering, Optics, Physics, Chemistry, Chemical Engineering, or related field with 6+ years of experience; or a PhD with 3 years of professional experience; or equivalent experience.Excellent written/verbal communication, fluent in English, and strong presentation skills.Capable of structured problem solving (preferably using 8D methodology).Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.Service orientated and ability to work in a matrix environment.Comfortable traveling up to 25% of the time.Preferred qualificationsPreferred experience: Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving.Experience working with robotics and/or semiconductor equipment.Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.Our Perks and BenefitsAt Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. Department:Process Engineering