TextCare Pro Care Coordinator

About the RoleThe TextCare Pro Care Coordinator will support TextCare Pro patients in ensuring they have exceptional care and an exceptional experience. Working for and with a team of providers, they will manage responsibilities like managing authorizations and forms, coordinating with pharmacies and specialists, driving referrals and diagnostic follow-through, supporting patient adherence, and closing loops across labs, imaging, and remote patient monitoring workflows.TextCare Specialists and MAs will handle all inbound care requests, and the TextCare Pro Care Coordinator will focus on patients already in the care process.Success in this role means moving patient care forward independently, competently, and vigorously.Essential FunctionsAssist with scheduling and guiding patients through basic processesFill out forms (e.g., prior authorizations) as fully as possibleCoordinate with specialist practicesSupport TextCare Pro workflow by ensuring required information is obtained for client-specific tasks (e.g., biometrics for wellness reviews)Send/Fax outbound orders and manage outbound documentationTrack and follow up on outstanding labs & imaging orders, including abnormal labsManage referrals, diagnostic orders (e.g., sleep studies, Cologuard), scheduling barriers, and records retrievalProvide ongoing, condition-specific patient education to support adherence and close care gapsExecute patient engagement workflows (lab reminders, RPM reminders, abnormal lab outreach, and Retool-triggered follow-up), and general outreach to improve adherenceMonitor population health analytics flags (e.g., BP log noncompliance) and initiate follow-up message with PR approvalPerform basic pharmacy troubleshooting (e.g., resolve medication availability issues, clarify insurance barriers through direct pharmacy communication)Identify and connect patients with appropriate assistance programs/resourcesRequired SkillsAnticipates provider needs and acts proactivelyDemonstrates strong clinical judgment within scopeCommunicates effectively with patients & specialistsMaintains attention to detail with consistent follow-throughOperates efficiently within EHR systems and clinical workflowsDemonstrates ownership of tasks through completion (closes loops without prompting)Maintains high responsiveness and turnaround time in patient communicationQUALIFICATIONS/EXPERIENCE4+ years of work experience, preferably in customer service or healthcareCCMA (or similar clinical accreditation) strongly preferredHighschool diploma or equivalent required #J-18808-Ljbffr