.Net Application Support Lead

Forhyre

Job Description

We are looking for a .Net Application Support Lead to provide enterprise-level assistance to our customers.

Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

Team lead for Application Support and Maintenance of a group of Custom, COTS/SaaS applications
Lead high priority incident resolution, enhancements and development activities
Customer reporting and backlog prioritization
Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.
Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues.
Coordination/Support for Release Management & Deployments.
Support the ongoing effort to baseline current Asset database and CMDB
Prepare Application Know-how documentation wherever applicable.
Adhere to customer’s IT Support processes and Security policies

Requirements

10+ years of hands-on experience in .NET, SQL, ASP .Net, WebApps and related technologies
Familiar with Agile & Waterfall SDLC.
Understanding of ITIL v4 Service Lifecycle.
Familiar with ServiceNow & JIRA
Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis)
Prior development experience to work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required.
Good communication skills, both written and verbal.
Good analysis skills in order to aid in trouble-shooting and problem-solving.
Good to Have
Experience working on Angular
Prior experience with Service Transition.
Well-versed with Onsite-Offshore execution model.
Ability to understand business requirements/impacts in a highly technical environment
High attention to details and service minded approach.
Willing to learn new technologies on the job & cross-skill across similar technologies.

Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Apply

Vacancy posted 4 days ago

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