Customer Relations Supervisor

NASHVILLE ELECTRIC SERVICE

NOTICE OF VACANCIES

CUSTOMER RELATIONS SUPERVISOR

(Current openings are in the CustomerRelations Section of the Customer Services Department) Minimum Certification Requirements Bachelor’s degree from an accredited institution is required. Four years of experience in customer service work, involving direct customer contact and call center experience, is required. One year of experience overseeing the work of others is required. Employees who receive a positive drug or alcohol test result within the past 12 months prior to posting will not certify for the job. Employees who have less than a “2.5” rating overall job performance on their last performance appraisal will not certify for the job. Employees who receive a disciplinary suspension within the past 12 months of posting will not certify for the job. The disciplinary action date is defined as the first day of suspension. Employees who fail or did not take the most recent Safety Manual Test will not certify for any job that would be a promotion. Responsibilities Plan, schedule, and supervise the activities of the subsection. Ensure proper training and development, monitor progress, and evaluate employees. Recommend action to accomplish affirmative action and equal employment opportunity objectives. Investigate, evaluate and resolve difficult situations and/or exceptional customer problems such as restoration of service. Communicate with customers, employees, and outside entities through personal contact, telephone, radio, writing or electronic means to provide information or answer questions related to the area of responsibility. Investigate, respond, and resolve employee or customer problems and complaints within company guidelines and policies. Prepare, review, and analyze reports and records. Research, evaluate, and recommend changes to improve the efficiency of the department. Perform work in a safe manner to protect employees, the public, and property. Enforce safety rules and ensure work is performed in accordance with approved safe work practices. Conduct investigations, retain evidence, and complete appropriate documentation. Working Conditions The working environment of this job includes physical surroundings that are good. There may be occasional exposure to elements such as noise, dust, heat, or other undesirable elements. This job demands light physical effort. Occasionally moves or lifts light objects. Seldom walks or stands for prolonged periods. Additional Requirements Note: The selection process for this position will involve behavioral interviews. Subject to 24-hour call and shift work. Special Licensing and Certification Must have a valid Class D driver's license from state of residence in accordance with state law. NOTE: The current Minimum rate is $104,416.00 annually and the Maximum rate is $156,624.00 annually. The statements in this job description are not an exhaustive list of all essential functions, duties and skills. Other duties may be added or deleted and this description may be amended at any time. Perform other related duties as required. DATE: May 11, 2026 All qualified applicants will receive consideration without regard to age, race, color, religion, sex, or national origin. #J-18808-Ljbffr Nashville Electric Service