Desktop Support Manager

DescriptionOur customer is seeking a Hands-On Desktop Support Manager to work full-time in Bethesda, MD. Candidates must be local to the Washington, DC metropolitan area and able to work onsite five days per week.This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8–10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.Required Qualifications• Associate’s degree with 12 years of relevant experience, bachelor’s degree in computer science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience.• Minimum of 3 years of leadership, supervisory, or team lead experience.• Extensive hands-on enterprise desktop engineering and support experience.• Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.• Comfortable performing hands-on technical work in addition to personnel management responsibilities.Strong hands-on expertise with:• Windows 11 enterprise environments• Active Directory, Group Policy, DNS, and DHCP• Endpoint security technologies including encryption, antivirus, firewall management, and patching• Desktop imaging and automated deployment tools• Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent• ServiceNow or similar IT Service Management (ITSM) platforms• Root cause analysis and incident managementRequired CertificationsCandidates MUST possess at least one of the following certifications:• CompTIA Security+, Network+, or equivalent• ITIL Foundation (preferred)• Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).Preferred Qualifications• Experience supporting Federal, NIH, or HHS environments.• Experience managing desktop virtualization environments.• ITIL Foundation certification.• Microsoft enterprise certifications.SkillsDesktop, Active directory, Project managementExperience LevelIntermediate LevelJob Type & LocationThis is a Contract to Hire position based out of Reston, VA.Pay and BenefitsThe pay range for this position is $40.00 - $45.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Reston,VA.Application DeadlineThis position is anticipated to close on Aug 7, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006187349Profession: Helpdesk/Desktop