Clinical Trial Recruitment Representative

Clinical Trial Recruitment Representative - Lenexa, KS (Onsite)

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Clinical Trial Recruitment Representative (Part-Time)

Location: Lenexa, KS (Onsite)
Schedule: 15-20 hours per week | Flexible weekday scheduling between 8:00 AM and 5:00 PM

Help Advance Medical Research

At ICON, our patients are at the center of everything we do. As a Clinical Trial Recruitment Representative, you will play a critical role in connecting potential participants with groundbreaking clinical research studies that help bring new treatments to patients around the world.

This is an excellent opportunity for individuals with customer service, healthcare administration, scheduling, patient access, or call center experience who are interested in gaining exposure to the clinical research industry.

What You'll Do

As a member of our recruitment team, you will be the first point of contact for potential clinical trial participants. Your primary responsibility will be speaking with volunteers by phone, reviewing study requirements, and helping determine initial eligibility for clinical research studies.

Responsibilities include:

• Conduct phone screens with potential study participants
• Explain study details, procedures, and requirements in a clear and professional manner
• Review questionnaires and assess initial study eligibility
• Schedule screening appointments for qualified participants
• Accurately document participant information within recruitment databases
• Return voicemail messages and respond to participant inquiries
• Confirm upcoming appointments and communicate next steps
• Collaborate with recruitment and clinical teams to meet study enrollment goals
• Maintain confidentiality and high standards of data accuracy

What We're Looking For

Successful candidates are customer-focused, detail-oriented, and comfortable spending a significant portion of the day on the phone.

Preferred qualifications include:

• 1-2 years of experience in customer service, call center, healthcare administration, scheduling, patient registration, or a related field
• Strong verbal and written communication skills
• Excellent phone etiquette and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer and data entry skills
• High school diploma or equivalent

Bonus Experience

The following backgrounds are highly valued:

• Medical scheduling or appointment coordination
• Patient access or registration
• Medical office or clinic experience
• Knowledge of medical terminology
• Healthcare customer service
• Clinical research interest or exposure

Schedule Information

This position works onsite at our Lenexa, Kansas facility.

We are seeking candidates available for:

• 15-20 hours per week
• 2-4 shifts per week
• Flexible availability between 8:00 AM and 5:00 PM, Monday through Friday

Why Join ICON?

• Flexible part-time schedule
• Gain experience in the growing clinical research industry
• Work with a mission-driven organization focused on improving patient lives
• Opportunity to develop skills that can lead to future clinical research careers
• Supportive team environment with hands-on training

#LI-LB1 #LI-LB2

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply