Medical Support Assistant

Medical Support Assistant

Coordinates and manages patient appointments, referrals, consults, follow-up visits, and related scheduling activities using electronic health record and automated scheduling systems.

Maintains, reviews, and updates patient records, referrals, medical orders, laboratory requests, and related documentation to ensure accuracy, completeness, timely processing, and continuity of care.

Provides administrative and customer service support to patients, families, visitors, and staff by responding to inquiries and communicating appointment information, procedures, referrals, and department services.

Performs clerical and administrative functions, including preparing correspondence, reports, forms, data entry, filing, medical records scanning, workload tracking, and recurring administrative reporting.

Supports clinic operations through timekeeping, supply inventory, eligibility and insurance-related administrative processes, while maintaining patient confidentiality in accordance with HIPAA, privacy requirements, and agency policies.