Transportation Coordinator

Job Description

Job Description

Description:

This is an in-person position, located in Aurora, IL.

• Monitor and manage incoming email traffic, prioritizing urgent operational and customer needs
• Identify customer exceptions and ensure accurate, timely updates in TMW
• Communicate with customers and internal teams to resolve service issues and prevent repeat exceptions
• Negotiate rates with outside carriers and brokers to ensure freight is moved profitably for VIM
• Coordinate with export brokers to obtain and submit required documentation for international shipments
• Monitor, review, and take action on internal scale tickets to ensure accuracy and compliance
• Draft and develop next-day plans for company drivers to support efficient routing and utilization
• Maintain accurate operational data to support reporting, billing, and decision-making
• Collaborate with operations, dispatch, and leadership to support overall service and cost objectives

• 1–3 years of experience in logistics, transportation, or supply chain operations
• Strong written and verbal communication skills
• Ability to manage multiple priorities and respond effectively in time-sensitive situations
• High attention to detail with a focus on data accuracy
• Comfortable negotiating with carriers, brokers, or service providers
• Proficient with transportation management systems (TMS); experience with TMW strongly preferred
• Intermediate Excel or reporting skills

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Preferred Qualifications

• Experience working with export documentation or international freight
• Familiarity with scale tickets, driver planning, or dispatch support
• Strong problem-solving skills with a customer-focused mindset

Work Environment

• Fast-paced, operations-driven role
• Requires frequent communication with internal teams and external partners
• Some schedule flexibility may be required based on freight activity

What Success Looks Like

• Customer exceptions are identified early and resolved efficiently
• TMW data is accurate, timely, and reliable
• Freight is covered at profitable rates with minimal last-minute escalations
• Drivers have clear, well-planned next-day assignments
• Communication with customers, brokers, and internal teams is proactive and professional

Benefits:

• Medical Insurance: Blue Cross Blue Shield PPO Plan
• Dental & Vision Insurance: Affordable coverage provided by Mutual of Omaha.
• Flexible Spending Account (FSA): Available for medical expenses, allowing employees to use pre-tax dollars for eligible costs.
• Paid Time Off (PTO): Accrued at a rate of 4.62 hours per pay period, equivalent to 3 weeks of PTO, plus 8 paid holidays.
• Short- & Long-Term Disability Insurance: Provided through Mutual of Omaha, offering income replacement after 7 days of illness or injury.
• Life, Dependent Life, & AD&D Insurance: Company-provided benefit to all eligible employees at no cost. Employees also have the option to purchase additional Voluntary Life/AD&D coverage for themselves and/or their dependents.
• 401(k) Safe Harbor Contribution: After 6-months, a 3% contribution of your earnings, regardless of your participation.

PLEASE NOTE: The above statements describe the general nature and level of work being performed by people assigned to the job. They are not intended to be all the responsibilities, duties, and skills required. If this sounds exciting, apply now to learn more about our opportunity and benefits – we would love to have you join the VIM Team.

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