Computer Systems Business Analyst 2

Overview This position works in a hybrid telework schedule with an expectation of being in the office if needed. It may include occasional field visits. Travel to various work sites, businesses, and meeting locations is required. As a Computer Systems Business Analyst 2 (CSBA2) with experience in developing custom software as a Service administration, system integrations, research, and analysis, you will have a tremendous opportunity to leave your innovative mark while maintaining a work/life balance. You will help guide Planning & Public Works Divisions on the path towards increasing efficiency and delivering results to the residents of Pierce County. You will be working on multiple projects of various sizes that address the needs of individuals or small groups all the way up to the enterprise level. Your focus will be centered on customer service and continuous improvement. Projects you may support as a CSBA2 Design, build, implementation, and administration of Microsoft Power Application software solutions. Implementation and configuration of department Customer Relationship Management system. Requirements gathering, solution identification, and implementation of fleet vehicle key management hardware and software. Design and implement organizational document and data management solutions utilizing existing software such as SharePoint. Core Daily Responsibilities Develop an advanced knowledge of the departmental business functions, information systems terminology, information needs, and workflow to plan, design, and propose changes/improvements to internal systems. Analyze user needs and develop system requirements. Act as a liaison between the department and Information Technology (which may include 3rd party vendors) to ensure the assigned department’s project needs are being communicated effectively and are on schedule. Train users on new and updated software applications or processes. Test changes and enhancements to software application systems (including creating documents and test scripts, manually updating document status and tables, and testing functionality). Track, solve, test, and troubleshoot software development issues and enhancement requests. Qualifications Additional education or experience may substitute for the recruiting requirements. Two or more years of computer systems business analyst experience. Bachelor’s degree in management information systems, business administration, or related field. Preferred Qualifications Experience with Microsoft Power Platform, Smartsheet, and SharePoint. Additional Requirements As a condition of employment, the applicant must authorize and complete a background check. Applicants must be legally authorized to work in the United States without the need for visa sponsorship. #J-18808-Ljbffr Pierce-County-Washington