Information Technology Support Technician

We're looking for an experienced IT Technician to join a growing financial institution and provide hands-on technical support across a modern Microsoft-based environment. This is not a traditional help desk position. We're seeking someone who can troubleshoot independently, take ownership of issues from start to finish, work directly with technology vendors, and support a wide range of end-user, security, and infrastructure technologies. What You'll Be Doing Provide Tier 1 & Tier 2 support for Windows 11 workstations, laptops, mobile devices, printers, scanners, and business applications. Troubleshoot Microsoft 365, Outlook, Teams, OneDrive, Active Directory, Entra ID, MFA, VPN, DNS, DHCP, and networking issues. Configure, deploy, and support devices using Microsoft Intune and Windows Autopilot. Support employee onboarding, offboarding, equipment deployments, licensing, and account administration. Review phishing, spam, and suspicious email reports and assist with endpoint security investigations and remediation. Work closely with end users, business stakeholders, and technology vendors to resolve technical issues. Support Active Directory, Entra ID, security groups, shared mailboxes, and access management. Participate in workstation deployments, application upgrades, branch technology initiatives, and infrastructure projects. Travel to organizational locations as needed for onsite support. Technical Environment We're looking for hands-on experience with: Windows 11 Microsoft 365 (Outlook, Teams, OneDrive, Office Apps) Active Directory & Microsoft Entra ID Endpoint security platforms (SentinelOne, Cisco Umbrella, Cisco XDR, or similar) Help desk and ticketing systems PowerShell Business application support (financial services experience is a plus) What We're Looking For 3+ years of hands-on IT support experience Strong troubleshooting and root-cause analysis skills Ability to work independently and take ownership of issues Excellent communication skills with both technical and non-technical users Experience working directly with software and hardware vendors Strong documentation and organizational skills Ability to thrive in a small IT team where responsibilities extend beyond traditional help desk support Experience in a regulated or financial services environment preferred, but not required Schedule Monday-Friday | 8:30 AM - 5:15 PM One-hour lunch and two 15-minute breaks Saturday On-Call Rotation: 9:00 AM - 1:00 PM Occasional travel between organizational locations required If you're a technician who enjoys solving problems, taking ownership, and working across a broad range of technologies rather than simply escalating tickets, we'd love to hear from you. #J-18808-Ljbffr GDI Infotech, Inc.