Slot Attendant - Two Coppers Casino - Juneau

Job Description

Job Description

Description:

Slot Attendant

Department: BED

Location:    Juneau

Covered   Position: Yes

Hourly Rate: $30.00/Hour 

Purpose: The Slot Attendant   serves as a primary point of contact for guests on the gaming floor,   providing exceptional customer service while supporting slot machine   operations. This position assists guests with machine use, basic   troubleshooting, payouts, and general inquiries to ensure a positive and   engaging gaming experience.

The Slot Attendant   plays a key role in maintaining a welcoming environment, promoting   responsible gaming, and supporting smooth daily operations in compliance with   Tribal Gaming Regulations and National Indian Gaming Commission (NIGC)   standards.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Guest Service &   Engagement

· Greet and interact   with guests in a friendly, professional, and respectful manner.

· Provide assistance   with slot machine operation, player cards, and general gaming questions.

· Proactively engage   guests to enhance their experience and encourage return visits.

· Address guest concerns   or complaints and escalate issues as appropriate.

· Slot Floor Support

· Assist guests with   minor machine issues (e.g., bill jams, ticket errors, basic resets).

· Process jackpots and   hand pays in accordance with internal controls and procedures.

· Monitor slot machines   to ensure they are clean, functional, and ready for use.

· Report machine   malfunctions or irregularities promptly to Slot Technicians.

· Compliance &   Security

· Follow all Tribal   Gaming Regulatory Authority (TGRA) policies and NIGC regulations.

· Verify guest   identification for jackpots and payouts as required.

· Maintain strict   adherence to cash handling procedures and internal controls.

· Remain alert to   suspicious activity and report concerns immediately.

· Operational Support

· Assist with player   rewards programs, promotions, and events on the gaming floor.

· Maintain cleanliness   and organization of the slot floor.

· Support team members   during peak hours and special events.

· Participate in shift   briefings and ongoing training.

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Strong customer   service and interpersonal skills.

· Ability to communicate   clearly and professionally with diverse guests.

· Ability to remain calm   and professional in fast-paced or high-pressure situations.

· Basic troubleshooting   skills and willingness to learn technical processes.

· Attention to detail,   particularly in cash handling and compliance procedures.

· Ability to follow   established policies, procedures, and internal controls.

· Team-oriented with a   positive and proactive attitude.

· Ability to maintain   confidentiality and professionalism at all times.

Minimum   Qualifications (education, experience, skills):

· High School Diploma or   GED required.

· One (1) year of   customer service experience preferred.

· OR a combination of   education and experience that demonstrates the ability to perform the   position.

· Ability to obtain and   maintain required Tribal gaming licenses and clearances

Preferred   Qualifications (education, experience, skills):

· Experience in a   casino, hospitality, or high-volume customer service environment.

· Experience handling   cash transactions or working with POS systems.

· Knowledge of slot   machines or gaming operations.

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· Work performed primarily on the gaming floor and requires   standing, walking and active engagement for extended periods. 

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Certain   positions at Tlingit and Haida may have exposure to certain hazardous   materials or conditions. The   supervisor will review these if applicable.