Operations Team Lead

Job Description

Job Description

Job Summary

Aqualillies is seeking an experienced and results-driven Operations Team Lead to oversee daily business operations, support team performance, optimize workflows, and ensure exceptional service delivery. The ideal candidate is a strong leader with excellent organizational, communication, and problem-solving skills who thrives in a fast-paced remote environment.

Operations Team Leads are typically responsible for managing day-to-day operations, monitoring performance metrics, implementing process improvements, and supporting team members to achieve organizational goals.

Key Responsibilities

• Lead, coach, and support a team of operations specialists and administrative staff.
• Monitor daily workflows, productivity, and service levels to ensure operational excellence.
• Develop and implement operational policies, procedures, and best practices.
• Track key performance indicators (KPIs) and prepare performance reports for management.
• Identify process bottlenecks and implement solutions to improve efficiency.
• Manage schedules, workload distribution, and resource allocation.
• Handle escalated operational issues and ensure timely resolution.
• Collaborate with cross-functional teams to improve customer and employee experiences.
• Support hiring, onboarding, training, and performance management initiatives.
• Ensure compliance with company policies, procedures, and quality standards.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• 3+ years of leadership or operations management experience.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Experience managing remote teams is preferred.
• Proficiency with Microsoft Office, Google Workspace, CRM systems, and project management tools.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrated ability to lead teams and drive continuous improvement initiatives.