Assistant Parts Manager - South Dallas

Assistant Parts Manager

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Assistant Parts Manager Responsibilities:

• Inside parts sales growth strategies
• Optimize profit per product line & avoid margin erosion (freight, etc.)
• Parts Manager back up when out of office
• Yooz and backup Yooz approvals
• Managing of Employees on front/inside/back counter personnel
• Weekly one on one with team leads and employees.
• Conduct Huddle meetings as per established cadence
• Absenteeism and shift coverage.
• Review and manage open tickets for compliance
• Time approvals every Monday for sales personnel.
• Manage Paid Time Off approvals to ensure proper coverage.
• Reviews and EDR's for team
• Establish and Management of goals for Counter, Phone Room, and Back Counter
• Selecting and training of new countermen
• Training on how to upsell.
• Manage Call Center for optimal performance.
• Manage performance against established standards and manage individual performance within the group
• Establish outbound call protocols and measurement.
• Assist in Customer issues.
• Customer issues that arise for the walk-in business daily
• Plan for unfilled shifts.
• Respond to and answer questions from employees
• Address employee interruptions which in turn helps get all tasks current and properly supervised.
• Warranty (Communication with the SLC warranty team to make sure all warranties and customers are receiving the OTC credits in a timely manner)
• Oversee warranty is done properly at time of file.
• Write credits to customers once the warranty has been paid.
• Maintain warranty schedule.
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required
• Other duties as assigned

Assistant Parts Manager Requirements:

• Ability to hire personnel required to meet departmental and organizational goals
• Ability to manage, including disciplining and terminating personnel as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Ability to demonstrate techniques for stocking, inventory control, customer service, and associated duties in accordance with general standards and company policy
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know
• Ability to ensure that proper safety equipment is available and being used properly by all employees in the parts department
• Ability to facilitate and/or conduct technical training
• Computer proficiency
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on morale of department, dealership and organization

Required Education and Experience:

• High school diploma or the equivalent and five year related experience or equivalent combination of education and experience. Management experience preferably in a dealership environment.

Preferred Education and Experience:

• Associate's degree (A. A.) or equivalent; and five to seven year related experience and/or training; or equivalent combination of education and experience.

Premier Truck Group is an equal opportunity employer.

Premier Truck Group