Housing Specialist

Property Management Coordinator

This is a Salem Housing Authority position, which is a separate employer from the City of Salem. Make an impact: Do you have experience with affordable housing programs, eligibility determinations, and/or regulatory compliance? Are you a dedicated professional who is efficient, detail-oriented, and passionate about making a difference in your community? Property Management Coordinators play a critical role in helping individuals and families maintain stable, affordable housing by ensuring income certifications are completed accurately. As a Property Management Coordinator, your attention to detail and commitment to excellent customer service directly supports residents while ensuring ongoing program compliance.

This position is an excellent opportunity for someone who enjoys working with a diverse population in a fast-paced, mission-driven housing agency committed to providing quality housing and exceptional service to the community.

This position is part of a flex classification that provides opportunities for career growth and could be filled as a Administrative Analyst I or II, dependent on the chosen candidate's experience. We pride ourselves on a proven track record of providing opportunities for innovation and career development.

The Housing Authority of the City of Salem values employees and their professional development and we pride ourselves on providing a great work-life balance. We are committed to growing the capabilities of our people, where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. We invite you to apply and join our team!

What you will do: As a Property Management Coordinator, you will be responsible for initial eligibility, income certifications and program compliance for affordable housing properties. You will conduct income interviews, complete certifications, maintain accurate resident files, and help ensure compliance with federal, state, local and agency regulations for Public Housing, Section 8 Project-Based Rental Assistance (PBRA), Low-Income Housing Tax Credits (LIHTC), HOME Investment Partnerships Program (HOME), and other regulated housing programs.

Key Responsibilities Include:

• Complete initial eligibility determinations, annual income certifications, and interim certifications for regulated housing programs.
• Conduct resident interviews to verify, and analyze household income, assets, expenses, and supporting documentation.
• Process household composition and income changes for interim certifications.
• Determine eligibility and ensure program compliance.
• Maintain complete, accurate, and audit-ready resident files.
• Track certification deadlines, follow up on missing documentation and prepare reports related to certification status.
• Explain program requirements and certification processes to residents.
• Coordinate with Property Managers and other staff to resolve eligibility and compliance questions.
• Manage waiting lists, prepare mailings and document responses.
• Prepare files and supporting documentation for internal file reviews and third-party audits.
• Provide responsive and professional customer service for residents, applicants, and community partners.
• Occasional overtime opportunities may be available to assist with certification deadlines, special projects, or other department need

What can we offer you for all your hard work?

• 5% Bilingual incentive for qualifying candidate.
• Medical, dental, and vision coverage for you and your family.
• Paid vacation and sick time in accordance with City policies.
• Competitive pay.
• Employer-paid PERS contribution of 6%.
• Opportunity for voluntary pre-tax contributions to a 457b account.
• Health care and dependent care flexible spending accounts.
• Voluntary long-term care.
• Employee wellness program.
• Employee assistance program.
• This position will primarily be working independently at a satellite office. The job duties of this position are performed in-office or in the field at our properties during our standard business hours of 7:30 A.M. to 4:30 P.M. Monday through Friday.
• Most Property Management Coordinators work from satellite offices located at Salem Housing Authority properties throughout the Salem area. Work locations are subject to change based on operational needs.
• SHA offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.

What are the minimum qualifications?

• Must pass the pre-employment background check.
• Depending on area of assignment, you may need to pass the pre-employment drug test (including marijuana).
• Must have an Oregon Driver license and have a driving record that meets the SHA of Salem's driving standards.
• Bachelor's degree from a college or university program in business administration, public administration, or a related field depending on area of assignment; and one year of professional administrative level experience involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems, or an Associate degree with three years of experience in federally assisted housing programs, low-income housing, rental property management, landlord/tenant relations counseling, and mediation skills; or any combination of education, experience, and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
• Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.
• Industry standard certifications may be preferred depending on area of assignment.

Preferred Qualifications (Not required to apply):

• Experience completing eligibility determinations and income certifications for affordable housing programs.
• Knowledge of Public Housing, Section 8 Project-Based Rental Assistance (PBRA), Low-Income Housing Tax Credits (LIHTC), HOME Investment Partnerships Program (HOME), or other federally assisted housing programs.
• Professional experience reviewing, analyzing and interpreting financial documents.
• Preparing files for audits, Management and Occupancy Reviews (MORs) or other compliance reviews.
• Bilingual proficiency preferred.

About us:

Salem Housing Authority and the Urban Renewal Agency are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Director of Housing within the Urban Development department.

Salem Housing Authority's mission is to assist low- and moderate-income families to achieve self-sufficiency through stable housing, economic opportunity, community investment, and coordination with social service providers. This is a great opportunity to help positively impact your community. Come work in a positive and supportive work environment that enforces a safe workplace, has a culture of teamwork and communication, promotes the organizational values of workplace diversity, equity, and inclusion (DEI), and actively promotes an environment respectful of living and working in a multicultural society.

Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the City of Salem website.

The City of Salem organization has eight primary departments: Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community Planning and Development. Several departments also have functional divisions within their department. The City of Salem employs roughly 1,350 talented and dedicated staff members and works collaboratively with five labor unions.