Success Architect

Job Category Customer Success About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword—it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Overview As our Success Architect, you will be responsible for providing architecture and design, use case development, and solution implementation advice for our customers while working closely with Customer Success Managers, Professional Services, and Product/Engineering teams. You must be technically proficient, patient, passionate about guiding customers, able to collaborate across departments, and communicate with both technical and business audiences. Key Responsibilities Provide architecture and design, use case development, and solution implementation advice. Interact closely with the Professional Services team and provide seamless handoff for broader services engagements. Partner with Product/Engineering to recommend solutions or provide feedback on product alignment with customer needs. Act as a counselor and adviser to customers and a technical coach to co‑workers throughout the post‑sales engagement. Respond promptly to customer questions with technical explanations of product features and capabilities. Prepare and deliver differentiated solution presentations or technical proposals. Compose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications. Technology You’ll Use MDM Data Integration Data Quality Cloud Databases Qualifications Bachelor’s Degree in Computer Engineering or Technology. 10+ years of experience with Informatica products in Business 360 journey, including MDM, Hosted MDM, C360, C360 for Salesforce, etc. Experience with Informatica IDMC platform and MDM is preferable. Expert level knowledge on Informatica MDM with multiple project implementation experience. Expert‑level database skills in at least one of Oracle, SQL Server, DB2, Sybase, Teradata. Proven technical knowledge of deployment of both Cloud and on‑premise solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration, Microservices). Track record of managing complex data management needs. Experience with AWS, Azure, or GCP is preferable. Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Equal Opportunity Employment Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. #J-18808-Ljbffr salesforce.com, inc.