Product Integration Specialist - Northern California

Job Description

Job Description

Description:

General Position Overview

As a Product Integration Specialist, you will play a key role in delivering exceptional service to SoundOff Signal customers. This hands-on position works directly with vehicle upfitters, demonstrating best practices for installing our products.

You will work with our Sales, Training, and Technical Service teams to provide expert product support and promptly resolve customer issues in the field.

Essential Job Functions

On-Site Support: Provides on-site support for product installation and configuration to vehicle upfitters.

Best Practices: Offers guidance on automotive electronics and upfitting to help customers achieve optimal results using SoundOff Signal products.

Troubleshooting: Troubleshoots and resolves issues related to SoundOff Signal products and systems.

Customer Assistance: Travels to customer locations as needed to provide on-site support.

Remote Support: Troubleshoots customer issues via phone and email.

Warranty Claims: Processes warranty claims by coordinating part returns and replacements with the Technical Warranty Administrator.

Product Improvement: Provides feedback and suggestions to enhance SoundOff Signal's products and services.

Attendance: Maintains consistent attendance with minimal absenteeism or tardiness.

Other Duties: Performs other duties as assigned.

Job Requirements

Automotive Electronics: Possesses a solid understanding of automotive electronics, including CAN bus, multiplex systems, control modules, etc.

Installation Experience: Has experience installing automotive electronics. Experience working on emergency vehicles preferred.

Automotive Knowledge: Has knowledge of automotive electronics, aftermarket installations, and 12V circuitry.

Core Values: Consistently demonstrates SoundOff Signal's Core Values in all interactions with internal and external stakeholders.

Education: High School Diploma or equivalent with a preferred focus on technical education.

Language: Communicate fluently in English and Spanish.

Teamwork: Demonstrates a positive, collaborative attitude and works well as part of a team.

Certifications: Holds relevant certifications such as MECP, EVT, or others.

Customer Service: Has a strong background in customer service.

Computer Skills: Working knowledge in using Windows PCs, Microsoft Office Suite (Word, Excel, Office 365, Teams), and understands iOS and Android operating systems.

Physical Requirements

Lifting: Can lift up to 35 pounds.

Physical Activity: Is able to stand, sit, walk, bend, twist, rotate, and reach throughout a shift.

Manual Dexterity: Can handle small parts, lightbars, and electronic components with precision.

Working Conditions

On-Site Work: Works on-site at customer locations.

Pace: Operates in a fast-paced, team-oriented environment.

Travel: May require domestic or international travel (up to 50%).

Noise Level: Works in a low-noise setting.

Remote Work: Position is remote between customer visits.

Hours: Primarily works during normal business hours with occasional flexibility.