Clinical Intake Specialist (Licensed Practical Nurse, LPN, Office) - HomeCare

Location Detail: MMH-8 Keynote Drive (10628)

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Region Clinical Intake Specialist.

The Region Clinical Intake Specialist is responsible for managing and coordinating the clinical intake process for both Home Health and Hospice services across multiple branches. This role ensures timely, accurate, and compliant intake procedures using the Homecare Homebase (HCHB) system, serving as a key liaison between referral sources, clinical teams, and operational leadership.

Performs all clinical aspects of the intake process, including communication with patients and families and admitting clinicians, clinical data entry accuracy, timeliness and Face to Face encounter accuracy and PCP/MD verification. Ensure patients are admitted timely and in accordance with the intake policy. Provides recommendations for process and policy improvements. Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.

Stays thoroughly informed about the details of clinical quality metrics of the organization has with key Home Care Leadership, healthcare networks, or other partners for Home Health and Hospice services. Ensures patient admissions comply with rules, requirements and terms in the contracts.

Establishes and maintains positive working relationships with current and potential referral sources and associated clinical leadership teams.

Provides a smooth coordination of care of patients to home care by overseeing patient education, care planning, and coordination with multiple providers, case managers and other clinical needs within established payer and financial guidelines.

Strengthens and monitors community and customer perceptions of Hartford Healthcare at Home as a high-quality service provider, while collecting and reporting clinical referral data and key customer trends.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

Qualifications

Education: Licensed clinician (RN, LPN, or equivalent) required. Bachelor’s Degree Preferred (BSN, Healthcare Administration or related field) preferred.

Experience: 1 Year of Administrative/Clinical Healthcare Experience required. 1-3 years of experience preferably in Home Care preferred.

Licensure, Certification, Registration: Appropriate certification may be required

Knowledge, Skills and Ability Requirements: Strong written and verbal communication skills. The Region Clinical Intake Specialist must have healthcare experience, preferably in referrals/intake in a home health or hospice environment. Demonstrates good communication, negotiation, and public relations skills. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.