Admissions Counselor

This job was posted by : For more information, please see: ::: section ::: {tabindex="0"} Position Summary: This position reports to the Senior Associate Director for Enrollment Outreach and supporting the Associate Director of Transfer Admissions and collaborating with the Campus Experience Coordinator, plays a pivotal role in the overall guest experience for prospective students and their families in the Welcome Center.\ \ This position coordinates the recruitment, hiring, training, scheduling, and management of student staff who serve as tour guides and ambassadors. Additionally, serving as the backup in-house admissions counselor assistant for both transfer student and first-year recruitment.\ \ This role is responsible for assisting with emails, phone calls, and in-person service for transfer students and incoming students while being primarily located in the Welcome Center. ::: ::: ::: section ::: {tabindex="0"} Duties & Responsibilities: - Responsible for managing the day-to-day logistics, appearance, and operational readiness of key guest-facing spaces within the Welcome Center, including the Welcome Desk, Presentation Room, and other high-traffic visitor areas. - Oversees the recruitment, training, and performance of student tour guides in these guest-facing spaces to ensure a welcoming, professional, and service-oriented experience for prospective students, families, and university guests. - Works collaboratively to maintain exceptional presentation standards and deliver a high-quality visitor experience - Responsible for overseeing the onboarding, training, and certification process for newly hired student tour guides - Coordinates and tracks all required training milestones, ensuring guides successfully progress through certification requirements and are fully prepared to represent the university - Serves as one of the primary points of contact for new tour guides, providing guidance, answering questions, and offering ongoing support throughout the training process - Additionally, has primary oversight of continued training for all student tour guides throughout the year. Including identifying needed training areas and creating training protocols for exceptional Welcome Ambassadors - Maintains accountability standards, monitors individual progress, and works proactively to address challenges, ensuring a positive training experience and a high level of preparedness, professionalism, and performance among student staff - Maintain up-to-date knowledge of admissions processes and university programs to provide accurate and insightful guidance to prospective students and families - Oversee and audit inventory tracking for Campus Visits storage and materials - Perform all other duties as assigned to support Arkansas State Universitys mission. ::: ::: ::: section ::: {tabindex="0"} Knowledge/Skills/Abilities: Ability to comply with University policies\ \ Maintain regular and punctual attendance ::: ::: ::: section ::: {tabindex="0"} General Days/Hours: Monday - Friday\ 8:00 a.m. - 5:00 p.m.\ Some nights and weekends can be required\ Additional hours as requested and/or needed\ Regular and reliable attendance ::: ::: ::: section ::: {tabindex="0"} Other: Please note: all position postings close at 12:00 A.M. CST on the position closing date ::: ::: ::: section ::: {tabindex="0"} Minimum Qualifications: A bachelor's degree and one year of relevant experience are required.\ \ A valid US Driver L icense with a clear driving record of at least two years is required.\ \ Two (2) years of relevant experience are preferred.\ \ Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee. ::: :::