Client Data Onboarding Specialist

Who We AreAddepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The RoleAs part of the broader Data organization, the Data Onboarding team ensures clients have a seamless experience connecting their accounts from various financial institutions to Addepar. This role’s primary responsibility is to assist institutional clients with authorization requirements for available data feeds, permission account data to authorized Addepar instances, and address all feed onboarding-related inquiries and requests within SLAs.Client Data Onboarding Specialists sit at the nexus of Addepar's activity and require daily engagement with large-scale institutional customers, data providers, and personnel across the organization. Professional proficiency in Spanish is required for this role, as you will directly support and manage the onboarding pipeline for our expanding Spanish-speaking and Latin American institutional client base.Important: The working schedule for this role is from 8:00 AM to 4:00 PM MT, U.S. business days. With the understanding that the hours may fluctuate based on client needs and meetings outside designated work hours.Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.The current range for this role is $106,000 - $132,000 (base salary) + bonus + equity + benefits. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.What You’ll DoManage the data feed onboarding process for new Addepar clients, with a dedicated focus on complex institutional accounts, which includes but is not limited to:Communicate and explain complex data onboarding workflows directly to institutional clients over calls and emails in both English and SpanishProvide expert guidance and training to institutional clients on account eligibility and authorization requirements (e.g., LOA forms) for existing and new portfolio data feeds.Provision received accounts to the appropriate Addepar environmentsWork closely with tier-1 data providers and custodians to triage and address complex account onboarding requests and issuesComplete custodian-specific setup and feed connectivity workflowsPartner with Sales, Solutions Architects, and other internal Data teams to drive positive, high-touch client experiencesCollaborate with Product and Engineering to implement process and tooling enhancements that improve onboarding UX and increase operational workflow efficiencyAssist with maintaining accurate, bilingual account onboarding instructions and related resourcesWho You Are5+ years of experience in client-facing roles, specializing in Client Onboarding and Success within the FinTech and financial advisory sectorProven track record of working directly with institutional clients, managing complex stakeholder relationships, and navigating corporate financial structuresProfessional proficiency or fluency in Spanish is required. You are comfortable conducting technical business calls and writing clear client correspondence in both English and SpanishOutstanding communication & interpersonal skills with excellent attention to detailA strong technical aptitude and a proactive interest in utilizing emerging AI-driven tools to optimize workflow efficiency and enhance problem-solving capabilitiesAbility to think critically and effectively balance multiple complex institutional projects and processes simultaneouslyTrack record of demonstrating self-motivation to take on responsibility, a strong team-player mentality, and passion for delivering client-centric outcomesProactive and diligent in documenting team processes and finding opportunities to improve team workflowsFamiliarity with using Salesforce, Jira, Google Suite, and CRM applications is preferableOur Values Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.Build Together - Collaborate to unlock the best solutions. Deliver lasting value. Champion Our Clients - Exceed client expectations. Our clients’ success is our success. Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset. In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to View email address on click.appcast.io.