Credit Reporting Operations Supervisor (Hybrid)

Credit Reporting Operations Supervisor

As a Credit Reporting Operations Supervisor, your primary role will be leading and managing the end-to-end credit report dispute resolution operations. You will oversee a dedicated team focused on investigating, processing, and resolving credit reporting disputes efficiently and accurately. Your core responsibilities include training, mentoring, and directing representatives to optimize dispute workflow performance, maintain high-quality investigations, and minimize direct escalations. This role reports to the Department Manager.

Lead and manage the daily operations of the credit report dispute resolution team, ensuring timely and compliant processing of all dispute cases

Provide ongoing coaching, guidance, and development to dispute specialists to maintain quality standards and dispute investigation accuracy

Analyze dispute trends and root causes of processing errors, implementing process enhancements to prevent future credit reporting escalations

Collaborate with operations, legal, and compliance partners to align dispute handling workflows with FCRA/Metro 2 guidelines and internal standards

Monitor key performance indicators, dispute turnaround times, and quality assurance audits to drive team productivity and operational efficiency

3+ years of leadership experience managing teams within credit reporting dispute operations

In-depth expertise in credit dispute resolution, FCRA regulations, Metro 2 format, and e-OSCAR system processing

Excellent written and verbal communication skills

Ability to coach, train, and motivate employees and evaluate their performance

Strong analytical and problem-solving skills with a proven track record of resolving complex credit reporting escalations

This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Budgeted annual salary ranges:

Supervisor II: $50,000 to $60,000

Supervisor III: $65,000 to $74,000

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.

Health, dental, and vision insurance including mental health benefits

401(k) matching plus a roth option (U.S. Based employees only)

PTO & paid holidays off

Sabbatical program (for eligible roles)

Summer hours (for eligible roles)

Paid parental leave

DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)

Employee recognition and rewards program

Charitable matching and a paid volunteer dayPlus so much more!

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banksin order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.