Service (Maintenance) Supervisor

divh2Service (Maintenance) Supervisor/h2pResponsible for the efficient administration of maintenance services and positive customer services for the Centerspace portfolio within the assigned region by performing the following duties personally or through maintenance staff./ppRequires no supervision, able to self-direct and self-motivate completely. Prioritizes and sets deadlines. Assists others in prioritizing, setting deadlines, etc. Requires a high level of initiative, innovation and understanding of the big picture. Directs the work of others. Expected to be a mentor and resource to other maintenance staff./ppMaintenance includes the following:/pulliConducts property inspections and determines preventative maintenance requirements based on equipment and structural needs./liliComplete minor and major repairs of mechanical or aesthetic issues to ensure the property is optimally functional, presentable, and safe./liliPerform minor and major HVAC maintenance, such as replacing motors and bearings./liliChange light bulbs, service flush valves, clean mechanical rooms, and plunge toilets./liliPaint assigned areas and perform minor repairs to applicable areas./liliPerform carpet repairs./liliDemonstrate proficiency and respond appropriately to the building automation and security (including card access if applicable), fire, life, and safety systems./liliPerform general building preventative maintenance to ensure equipment is safe and effective for use, and down time with equipment meets or exceeds established specifications./liliService and monitor the HVAC equipment./liliMaintain the environmental conditions of spaces to ensure the tenant and common space environments are acceptable for optimum use./liliPerform preventative maintenance on: HVAC, Electrical, Plumbing, Lighting, Doors, locks, and hardware, Wall treatments./liliProvide assistance to the Community Manager and/or Regional Manager to ensure that tenant improvements are accurate and address concerns with appropriate contact, such as construction or tenant./liliMonitor and maintain tools./liliPerform assigned duties as prescribed in safety manuals./liliRespond to test situations accurately./liliMaintain sufficient technical and industry contacts and knowledge./liliParticipate in after hours on-call programs./liliAssist outside contractors with major inspections./liliServe as a key contact between the Regional Manager, Community Managers, and tenants./liliApply current knowledge or devise creative solutions to proactively resolve issues./liliUtilize any tools and/or processes implemented by the organization to assure adherence to quality standards./liliParticipate in capital improvements./liliCompletes pre-moveout and moveout inspections./liliResponsible for scheduling apartment turnovers in advance to achieve completion within five days of moveout (average)./li/ulpAdministrative duties include:/pulliMaintain operating logs and record temperatures, pressures, and chemical level of heavy equipment such as chillers and boilers./liliComplete reports and perform various administrative duties to positively support completion of activities and projects./liliMaintain accurate levels of inventory related to the buildings mechanical systems to ensure optimum levels of inventory are on hand and readily accessible when needed./liliPurchase parts and supplies from vendors; review pricing for competitive rates for parts, services, and supplies./liliStock items when received./li/ulpCleaning duties include:/pulliClean up vacant areas./liliRemove debris from the building and grounds./liliProvide backup for Community Porter./li/ulpEmergency situations include:/pulliKnow and perform individual emergency procedures and duties as dictated by the site emergency procedure manual and the safety manual to ensure that actions promote the safety and security of the employees, occupants, and structures, and correct actions are demonstrated in test situations and actual emergencies./liliPromptly respond to all emergency situations, fire alarms, and natural catastrophes./liliStudy and know the site-specific emergency manual(s)./liliAssist tenant and emergency personnel in swift and careful evacuations when appropriate./li/ulpOther duties include:/pulliCommunicate and interact with property management and engineering staff for day-to-day operational issues./liliCommunicates regularly with vendors, equipment repair, maintenance, and tenants for day-to-day operational issues./liliAnalyze strengths and weaknesses of current products and services./liliBrainstorm and research improvements and/or new products and services./liliParticipate in continuous improvement/quality initiatives and identify improvements to, and/or develop new, products, services, or processes to result in the discovery of more efficient and effective methods and/or new offerings./liliParticipate in cross-functional and interdepartmental meetings/teams./liliServe as a resource and collaborate with both internal and external customers by obtaining and sharing knowledge and information and coordinating actions and decisions with other departments in order to enhance individual and customer abilities to achieve quality results./liliMay be responsible for snow removal such as driving the plow or bobcat or shoveling snow and de-icing walkways, etc, depending on the property and need./liliAssist and/or back up coworkers./li/ulpLeadership includes:/pulliOversees and directs the daily activities of maintenance staff, supportive services and vendors./liliTogether with Community Manager and/or Regional Manager, provides input regarding hiring, terminating, and supervising maintenance and custodial personnel./liliCoordinates with Training Manager to formulate training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services./liliRecommends employees for participation in internal or external education and training programs./liliMaintains records and prepares statistical reports to evaluate performance of maintenance personnels time and spending. Assist Training Manager in maintaining mandatory training records and licensing for maintenance and custodial staff./liliTrains new maintenance and custodial staff of quality requirements and company policies and procedures./li/ulpEducation Experience:/pulliRequired: 5+ years maintenance experience. Demonstrated leadership capabilities. Ability to prioritize tasks to ensure goals and time frames are met. Exceptional customer-service skills; demonstrated ability to maintain strong working relations with both internal and external clients. Demonstrated ability to manage multiple and complex operational matters on a daily basis./liliPreferred: Trade school education. EPA, CPO and/or boilers operators license. HVAC, electrical and plumbing certifications or licenses./li/ulpKnowledge, Skills, Abilities:/pulliLanguage Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, MSDS sheets, and procedural manuals. Ability to communicate effectively with supervisor, tenants and vendors./liliMathematical Skills Ability to add, subtract, multiply and divide. Calculate figures and amounts such as proportions, percentages, area, ratios, circumference, and volume./liliReasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations./liliComputer Skills To perform this job successfully, an individual must be able to efficiently use and navigate on the internet and use web based timekeeping software. Experience with work order systems beneficial./li/ulpPhysical Requirements:/pulliConstantly (66-100% of the time) - to be on feet, stand, walk; bend, stoop, squat, kneel; use hands and fingers to grasp, grip, turn and feel; reach above shoulders, push, pull, lift and carry; operate equipment and tools; climb stairs and ladders; balance; and talk and hear or effectively and safely communicate. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Lift or move up to 25 pounds./liliFrequently (33-66% of the time) - lift and/or move up to 75 pounds, write reports and drive vehicles./liliOccasionally (1-33% of the time) - sit; lift and/or move more than 75 pounds, although usually with the assistance of another employee and/or equipment./li/ulpTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Additional details regarding competencies and other/p/div