KPI/CSI & CAR RENTAL AGENT

Job Description

Job Description

CSI & Car Rental Agent Naples Infinity Position Overview A CSI (Customer Service Interaction) Agent at Infinity Car Rental is responsible for delivering exceptional customer service, managing customer interactions throughout the rental process, and contributing to the overall satisfaction and loyalty of clients. The CSI Agent acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless car rental experience. Key Responsibilities • Customer Interaction: Greet customers warmly, assist with rental inquiries, and explain rental policies and procedures clearly. • Rental Process Management: Guide customers through vehicle selection, documentation, payment processing, and vehicle handover. • Issue Resolution: Address customer complaints or concerns efficiently, escalating complex issues to management when necessary. • Feedback Collection: Solicit and record customer feedback to improve service quality and identify areas for operational improvement. • Record Keeping: Maintain accurate records of customer interactions, rental agreements, and resolution of issues. • Follow-Up: Conduct post-rental follow-ups to ensure customer satisfaction and support repeat business. • Collaboration: Work with other departments (maintenance, billing, management) to deliver a cohesive service experience. Qualifications • High school diploma or equivalent; associate or bachelor's degree preferred. • Previous experience in customer service, hospitality, or car rental industry is an advantage. • Excellent communication and interpersonal skills. • Ability to multitask, prioritize, and manage time effectively. • Proficiency with computer systems and rental management software. • Problem-solving mindset and attention to detail. Skills and Competencies • Customer-centric attitude • Professional demeanor • Active listening • Conflict resolution • Team collaboration • Adaptability and flexibility Working Conditions The CSI Agent works in a fast-paced rental environment, interacting with customers faceto-face, by phone, and via email. Evening, weekend, and holiday shifts may be required depending on business needs. Compensation and Benefits Infinity Car Rental offers competitive hourly wages, opportunities for bonuses based on customer satisfaction metrics, and a comprehensive benefits package including paid time off, health insurance, and employee discounts on rentals. Equal Opportunity Statement Infinity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics