Assistant Store Manager
Cowboy Maloney's Home Store
Assistant Store Manager
The Assistant Store Manager is responsible for assisting in overseeing all aspects of store operations to drive sales, deliver an exceptional customer experience, and lead a high-performing team. This role assists in managing sales performance, staffing, merchandising, inventory coordination, and operational standards while ensuring the store reflects the brand and meets financial goals. The Assistant Store Manager partners closely with warehouse, delivery, and corporate teams to ensure smooth end-to-end execution.
Key Responsibilities:
- Lead daily store operations, including sales, customer service, and merchandising
- Drive revenue through sales leadership, coaching, and performance management
- Recruit, train, schedule, and develop store associates
- Ensure showroom presentation, pricing accuracy, and visual standards
- Manage store expenses, budgets, and operational controls
- Handle customer escalations and resolve service issues professionally
- Ensure compliance with company policies, safety standards, and loss prevention procedures
Requirements:
Education & Experience
High school diploma or equivalent required; bachelor's degree in business, retail management, or related field preferred
13 years of retail management experience, preferably in furniture, home goods, or specialty retail
Proven experience leading teams and achieving sales and operational goals
Sales & Leadership Skills
Strong sales leadership with the ability to coach and motivate a customer-focused team
Experience analyzing sales metrics, KPIs, and financial reports to drive performance
Ability to set goals, manage performance, and provide constructive feedback
Operational & Business Skills
Knowledge of retail operations, inventory management, and merchandising standards
Experience with POS systems, CRM tools, and retail management software
Strong organizational, time-management, and problem-solving skills
Customer Experience
Demonstrated commitment to delivering a high-quality customer experience
Ability to handle customer concerns and escalations with professionalism and empathy
Understanding of consultative selling, especially for higher-ticket items like furniture
Physical & Scheduling Requirements
Ability to work a retail schedule, including evenings, weekends, and holidays
Ability to stand, walk, and move throughout the showroom and stock areas as needed
- ...Job Description Job Description The Retail Assistant Manager supports store operations and leads a team of fewer than 10 employees to deliver excellent customer service and achieve sales goals. Reporting to the Store Manager, this role holds moderate autonomy in staffing...Suggested
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