Lead Veterinary Receptionist / Client Services Representative

Lead Veterinary Receptionist / Client Services Representative

Santee, CA

Career growth opportunity!

Jamacha Pet Vets is seeking an experienced and compassionate Lead Veterinary Receptionist / Lead Client Service Representative (CSR) to join our exceptional team. As the first point of contact for our clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care.

In this role, you'll not only provide outstanding customer servicescheduling appointments, managing client communications, processing payments, and offering guidance on our servicesbut also join our leadership team to assist with front desk operations. You'll oversee daily workflows, support and train fellow CSRs, and ensure that every client interaction reflects our commitment to kindness, clarity, and professionalism.

If you're a natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets, we'd love to hear from you.

Schedule and compensation:

• Compensation: $20 - $25 per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a reception role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
• Strong client service and communication skills Able to communicate professionally and compassionately with clients, including during stressful or emotional situations.
• Leadership and team support Experience providing guidance, training, coaching, or day-to-day support to other team members.
• Veterinary practice knowledge Familiarity with veterinary terminology, appointment scheduling, medical records, client communication, and general hospital workflows.
• Organization and multitasking Able to prioritize competing needs, manage front-desk workflows, and remain organized in a fast-paced environment.
• Problem-solving and conflict resolution Comfortable addressing client concerns, resolving issues professionally, and making sound decisions while maintaining a positive client experience.

Why choose Jamacha Pet Vets?

Jamacha Pet Vets is an 8-doctor small-animal practice with 3 credentialed technicians caring for dogs and cats. The freestanding hospital offers digital X-ray, digital dental radiography, IDEXX and in-house laboratory capabilities, laser therapy, and ultrasound. The team provides general soft tissue surgery as well as orthopedic procedures supported by a residency-trained doctor, with opportunities for advanced case exposure and continued growth. Staff are encouraged to develop their skills and make the most of their roles in a responsive, client-focused environment, with future expansion opportunities being considered. Santee offers a relaxed community, abundant hiking and biking, and easy access to San Diego's beaches, dining, and entertainment.

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact View email address on click.appcast.io. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.