Sr. Systems Engineer

Tier 3 System EngineerThe Tier 3 System Engineer will have a good understanding of the software and hardware products used by the company and the end-users, as well as experience with customer relationship management (CRM) systems, helpdesk software, and remote support tools. The Operations Technical Lead should possess a level of communications polish to effectively engage with both technical and non-technical users, as well as collaborate with other members of the IT team. The Operations Technical Lead should demonstrate strong leadership skills and the ability to motivate and manage a team of Tier 1& Tier 2 helpdesk technicians.The Systems Engineer role supports multiple, major Operations initiatives and the successful candidate is expected to have the wherewithal to prioritize, over-communicate, plan and tightly coordinate with a variety of stakeholders, while driving day-to-day ticket closure to meet or exceed established SLAs. A high level of emotional intelligence, awareness, and ability to rapidly "read the room," is critically required to understand and adapt to a wide variety of personalities to draw the "best" out of teammates to get work done.The expectation is the work is to be performed at the client site in Washington, DC.Responsibilities:Troubleshoots and resolves configuration and application issues on enterprise server platforms (e.g. Windows 2019 and above)Applies patches and scans stand-alone workstations.Enforces configuration and security standards.Analyzes and modifies Active Directory Group Policy Objects and User and Computer Objects.Supports mobile solutions, such as, but not limited to Microsoft Exchange (Active Sync), Office 365, Mobile Device Management (MDM) such as AirWatch, JAMF Casper, with alternative token technology (i.e., Derived Credentials) Supports messaging chat systems such as Microsoft Teams.Strong Virtualization experience that includes Cloud offerings such as Amazon Web Services (AWS) and Microsoft Azure.Solve complex technical Windows and Hyper-V problems in an enterprise environment.Familiarity with supporting Azure Virtual Desktop (AVD) running Microsoft WindowsDemonstrated experience in installing, configuring, deploying, and implementing software and firmware patching, such as WSUS, SCCM, YUM, etc, for heterogeneous operating systems environments (including Microsoft Windows and Linux)Experience in Linux administrationSupports collaboration software such as SharePoint, application-based firewall and proxy server(s).Deploys and hardens Windows Server 2019 and above, including Apple OSX, IOS platforms(s).Implement, administer, and deploy leading security tools including but not limited to: Splunk, CrowdStrike, Carbon Black (Cb), NESSUS Security Center, Privilege Access Management (PAM).Experience with managing ServiceNow ticketsMaintaining & managing network servers, routers/switches and other miscellaneous network devices and server applications.Issue resolution with Outlook and email, remote access (Cisco)New account creation: active coordination with submitter for correct documentation completion and active coordination with approversOpening and closing S&T IT trouble tickets and managing status locally.Monitoring ServiceNow queues for open/pending tickets.Close collaboration with other functional teams across the organizationInventorying IT hardware and softwareTracking the full life cycle (plan, acquire, use, maintain and dispose) of enterprise server assetsClose collaboration with the Certificate and License team:Keeps IT equipment and IT services running including troubleshooting and fixing IT enterprise issues such as Microsoft operating system, active directory, server, and hardware issues such as workstations, servers, andPerforms SQL/Database administration support including performing software and patch update on Microsoft SQL clustered servers.Performs and maintains SQL/Database scripting, database management including database normalization, and supporting SQL and Database administration functions such as MS SQL and scripts such as Power Script used to create customResponsible for installing, deploying, and managing Microsoft enterprise services software such as Active Directory, Dynamic Host Configuration Protocol (DCHP), Domain Name System (DNS), and file and printSupports Microsoft service management and monitoring tools such as Works in Microsoft client/server platforms, networking impacts on SCCM architecture, scripting (PowerShell), creating and deploying operating system images for Windows servers and workstation customized to organizational/operational and security requirements.Manages and responsible for software/patch management tools such as MECM at the enterprise level. Maintains and supports day to day operations and configuring/troubleshooting all aspects of MECM effectively, including patch management, software distribution, Operating System Deployment, reporting, and logging.Soft Skills:Inherent experience with collaborating with cross-functional teams within the organization, and other offices to ensure the integration and compatibility of network solutions with other IT systems and applications.Strong "solutions-oriented" and collaborative mindset to drive solutions and execution for the good of the mission and team.Excellent written and verbal communication skills; ability to understand and effectively communicate technical concepts in a compelling, persuasive manner to non-technical persons.Excellent ability to interact skillfully and diplomatically with numerous counterparts and build rapport, including contract stakeholders, government representatives and vendorsProven proficiency facilitating challenging conversations across all levels of the organizationMust have a high level of EQ to "bring out the best" in team members, both internal and externalExperience and composure to be the conductor of a very complex and challenging technical "orchestra."Solid goal-oriented thinking, while possessing the business acumen to align projects to business outcomesFlexibility and ability to swiftly adapt to a customer environment and positively integrate oneselfStrong analytical, problem-solving, and decision-making capabilities, with a data-driven mindsetTeam player with the ability to work in a fast-paced environment with a continuous process improvement culture Demonstrated outstanding level of professionalism in providing project review support, including ability to exercise good judgment, discretion, tact, and diplomacySound business ethics, including the protection of proprietary and confidential informationPosition Requirements:Must be a U.S. CitizenBachelor's DegreeActive Top Secret clearance15+ years performing O&M Systems Engineering workExperience with Linux / Red Hat Enterprise (RHEL)ONE of the following certifications: Microsoft Azure Administrator (AZ104)Microsoft Azure Fundamentals (AZ900) ORAWS Certified Cloud Practitioner (CCP) ORDesired:Currently supporting a DHS ComponentCurrently possess DHS EODPay Range: $120k - $135k; may have flexibilityThe posted pay range reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity.