Operate Center of Excellence - Delivery Lead - Operate AMS/BPaaS Platform (Senior Manager) - C_MAT

Position Summary About the Role We are looking for an experienced Delivery Lead to join our Operate Center of Excellence (CoE) team, driving delivery of our firm's flagship AMS/BPaaS internal platform. This platform powers Delivery Acceleration, Engagement Telemetry, and Agentic AI Solutions across Finance Operate, IT Operations, Enterprise Performance, Banking, Risk, Regulatory & Forensic, and Industry sector portfolios. As Delivery Lead, you will own the end-to-end delivery lifecycle — from roadmap intake and backlog definition through sprint execution, release governance, production rollout, and adoption tracking — for a portfolio of AI-enabled and BPaaS use cases serving Application Managed Services engagements globally. This is a high-visibility role at the intersection of AMS/BPaaS & Finance Transformation, AI-enabled operations, and platform delivery, working closely with AI architects, engineering leads, platform owners, and senior stakeholders across the firm. Recruiting for this role ends on 08/05/2026. Key Responsibilities Lead delivery of the Operate AMS/BPaaS platform's capabilities, including Delivery Acceleration, Engagement Telemetry, and Agentic AI Solutions across multiple solution portfolios.Manage the delivery roadmap across a portfolio of AI use cases and platform capabilities, including sprint milestones, MVP releases, demos, UAT, approvals, and production readiness.Serve in a Lead Product Owner capacity for select BPaaS and AI use cases — defining scope, backlog, user stories, acceptance criteria, and delivery priorities in partnership with offering and engineering teams.Own execution across the full delivery lifecycle: roadmap intake, scoping, requirements, sprint planning, testing, release readiness, production launch, and post-launch adoption support.Translate business needs into reusable platform capabilities such as case intake, classification and routing, work allocation, knowledge retrieval, document generation, and multilingual/response support.Support Operate/AMS use cases spanning period close validation and triage, close cockpit workflow, approvals, exception handling, payment matching, billing documentation, duplicate audit, collections, and disputes.Extend delivery scope into IT Operations and Enterprise Performance use cases (e.g., batch job monitoring, user access provisioning, basis security and vulnerability compliance, patching/upgrades, production issue troubleshooting, cloud cost optimization).Apply AI governance and delivery controls: intake review, architecture checkpoints, release gates, documentation standards, testing readiness, security and scalability review, and reuse criteria.Partner with AI architects, engineering tech leads, partners, platform owners, global member firm teams, and business stakeholders to prepare status, value, and leadership materials. Required Qualifications 15+ years of experience in enterprise Finance Transformation, platform delivery, and/or AI-enabled operations.Proven experience leading delivery for AI, automation, or BPaaS platforms within a consulting, managed services, or shared services environment.Strong background across core Finance processes: Record to Report, Procure to Pay, Order to Cash, payments, tax, case management, and workflow orchestration.Demonstrated experience acting as a Product Owner or in a similar capacity — managing backlogs, user stories, acceptance criteria, and sprint-based delivery.Experience with AI governance and delivery controls, including architecture checkpoints, release gates, and security/scalability review.Strong stakeholder management skills, with experience operating in matrixed, cross-functional delivery environments.Excellent communication skills, with experience preparing executive-level status, value, and leadership materials.Ability to travel 15-30%, on average, based on the work you do and the clients and industries/sectors you serve.Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred Qualifications Hands-on knowledge or experience with SAP S/4HANA, SAP BTP, clean core architecture, and enterprise integration is a strong plus.Experience with agentic AI delivery or emerging AI use case implementation.Familiarity with Banking, Risk, Regulatory & Forensic, or other industry-specific solution portfolios. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400-322,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 361205 Job ID 361205 Engineering and ProductSame job available in 30 locations