Field Operations Representative - Builder's Wholesale Interiors

Job Description

Job Description

Description:

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

JOB SUMMARY

The Field Operations Rep oversees the daily operations of the Specialties Installations, ensuring all projects within their assigned region meet or exceed company quality standards, builder expectations, and timelines. This leadership role involves direct supervision of Installers and collaborating with the Branch Manager to execute the company’s goals and strategic objectives, resolve challenges, and optimize operations through data-driven insights. The ideal candidate demonstrates exceptional leadership, problem-solving, and organizational skills, with the ability to build and maintain strong relationships with customers, installers, and internal teams to drive operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Primary contact for installation teams and will have direct contact with customers to problem solve through site issues. 

· Build and maintain strong relationships with builders to address concerns and drive satisfaction

· Conduct regular job site audits to verify reported progress and resolve issues promptly

· Uphold company safety policies and address safety concerns or incidents promptly

· Act as the primary point of contact for field escalations, addressing and resolving issues promptly while maintaining strong customer relationships

· Perform punch work to correct any installation defects

· Monitor field operations to identify process improvements and implement changes to enhance efficiency and quality

· Communicate field concerns, including scheduling challenges and system updates, to the office for resolution

· Regular and reliable attendance

· Work effectively in a team environment

· Must be able to work under pressure

· Respect and uphold standards of confidentiality and professionalism within the workplace

· Monitoring team performance and implementing corrective actions when necessary

Requirements:

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Minimum of 5 years of experience in operations, preferably within the Specialties division or a similar industry

· Proven leadership skills with a focus on team development and operational excellence

· Strong communication, organizational, and problem-solving abilities.

· Proficient in SupplyPro and other project management software

· Valid driver’s license and ability to travel extensively within assigned territory

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Frequent travel to project sites and office locations

· Ability to navigate construction sites, including climbing stairs and standing for periods

· Must be able to lift up to 50 pounds occasionally

· Must be able to complete installation tasks, while not a full-time expectation, there will be times where performing an installation will be required

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Field-based with exposure to outdoor weather conditions and active construction sites

· Occasional office work for planning, reporting, and collaboration

· Loud working conditions

· May require working in hot or cold temperatures

OUR BENEFITS

· Health Insurance (Medical, Prescription, Dental, and Vision)

· Life Insurance

· Paid Holidays and Time Off

· 401(k) Plan with company matching.

Equal Employment Opportunity

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Accommodation Statement

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email View email address on us.fitly.work. Please do not use this email address for any other questions. Only inquiries regarding accommodation will be addressed.