Genesys Developer/Architect

Genesys Developer/Architect | Oak Brook, Illinois, United States Job Summary: Genesys Developer/Architect (Remote - Oak Brook, IL)

About the Role
Join a transformative team as a Genesys Developer/Architect, driving the evolution of our contact center technology. You'll play a pivotal role in rebuilding and expanding our Genesys environment, integrating advanced AI and Workforce Management (WFM) capabilities. This is your opportunity to shape the future of customer engagement in a remote, collaborative setting.

Responsibilities

- Architect and design AI-powered contact center solutions using Genesys Cloud CX
- Lead migration and expansion projects, moving from on-premise to cloud environments
- Troubleshoot and resolve high-volume technical issues (approx. 300 tickets/month)
- Onboard new service lines and clinics onto the Genesys platform
- Collaborate with stakeholders to identify business needs and deliver technology-driven solutions
- Build proof-of-concept demos and develop solution blueprints
- Provide hands-on technical guidance on AI model integration and automation workflows
- Develop best practices, technical documentation, and training materials
- Act as a trusted advisor, navigating diverse technology challenges

Required Skills and Experience

- 3-5 years experience migrating from on-premise to Genesys Cloud CX or implementing Genesys Cloud CX
- Proven ability to troubleshoot and support onboarding of new service lines
- Experience with contact center operations and telecom providers
- Some architecture experience with Genesys solutions

Preferred Skills

- Experience in the healthcare industry
- Background in training end-users or developing training materials

Benefits

- Strong potential for contract extension
- 100% remote role - work from anywhere
- High-impact projects with career advancement opportunities
- Access to leading-edge AI and cloud technologies
- Collaborative and supportive team culture

How to Apply
Ready to make a difference? Submit your resume now to join a forward-thinking team with exclusive opportunities for growth.