Licensed Customer Service Rep - Petoskey, MI

Field Insurance Service Representative

The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG's insurance, membership, and financial products.

Position Schedule / Shift: Schedule will consist of hours worked Monday - Friday between 7:30AM - 6:00PM along with rotational hours on Saturday.

Position Summary:

• Customer Service & Member Support: Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed. Participate in team service efforts and help deliver consistent, customer-focused support.
• Insurance Policy Servicing & Processing: Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies. Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
• Sales, Quotes & Referrals: Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals. Refer customers to agents when appropriate.
• Payments, Renewals & Retention: Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations. Support outbound promotional and retention calling while promoting ACG products and services following established guidelines.
• Community & Office Support: Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.

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